Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Bekah Adams

Bekah Adams

Melissa,TX

Summary

Personable customer service specialist committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Associate Technical Support Representative

Simpson Strong-Tie
10.2016 - Current
  • Provided technical support to customers using critical thinking, researching to identify solutions.
  • Participated and assisted in training sessions to stay current on products and services offered.
  • Assisted in development of policies, procedures, and guidelines to ensure consistency across the organization.
  • Tested new programs/policies/procedures and offered assistance in implementing and developing training programs for current and new employees.
  • Collaborated with cross-functional teams to identify and resolve recurring product issues.
  • Worked directly with outside sales force on pricing quotes to stay both aggressive and profitable for Simpson.
  • Created and implemented multiple work flows for tracking and gathering data from internal and external sources.
  • Cultivated interpersonal skills by building positive work environments and relationships with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Associate Inside Sales Representative

Simpson Strong-Tie
02.2014 - 10.2016
  • Answered customers' questions regarding products, prices, and availability.
  • Fielded customer complaints and resolved issues while improving operations and providing exceptional service.
  • Determined needs, delivered solutions, and overcame objections.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied effective time management techniques to meet tight deadlines.
  • Attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Built relationships with customers and community to promote long term business growth.
  • Participated in internal training sessions to learn latest developments and maintain knowledge of developments evolving changes in the industry.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.

Receptionist

Simpson Strong-Tie
05.2013 - 02.2014
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered central telephone system and directed calls accordingly.

Education

GED -

The Colony High School
The Colony, TX
1999

Skills

  • Experience in Customer Portal
  • Experienced in SAP4Hana
  • Experience in Salesforce
  • Experience in SmartSheets
  • Technical support
  • Report preparation/generation
  • Detail Oriented
  • Assisting in Employee Training & Development
  • Goal/Deadline Oriented
  • Teamwork and Collaboration
  • Product and service solutions
  • MS Office

Timeline

Associate Technical Support Representative

Simpson Strong-Tie
10.2016 - Current

Associate Inside Sales Representative

Simpson Strong-Tie
02.2014 - 10.2016

Receptionist

Simpson Strong-Tie
05.2013 - 02.2014

GED -

The Colony High School

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Bekah Adams