Bekah Dunn
Buford,GA
Summary
Dynamic Retail General Manager with a proven track record at Ulta Beauty Inc., driving business growth and enhancing customer loyalty. Expert in budget administration and performance analysis, I excel in training and coaching teams to achieve operational excellence while resolving complex issues effectively. Committed to fostering a high-performance culture.
Overview
11
11
years of professional experience
Work History
Retail General Manager
Ulta Beauty Inc.
10.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail General Manager
Hot Topic
09.2014 - 09.2022
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Science - Accounting
Gwinnett Technical College
Lawrenceville, GA12-2027
Skills
- Store operations
- Performance analysis
- Sales
- Deadline oriented
- Performance improvements
- Budget administration
- Organizational development
- Efficient multi-tasker
- Budgeting and cost control strategies
- Problem resolution
- Inventory control
- Training and coaching
Timeline
Retail General Manager
Ulta Beauty Inc.
10.2022 - Current
Retail General Manager
Hot Topic
09.2014 - 09.2022
Associate of Science - Accounting
Gwinnett Technical College