Bekah Hernandez
Eunice,NM
Summary
Dynamic and results-driven Store Manager with over 8 years of experience in customer-focused roles. Adept at leading teams, improving customer service, driving sales, and ensuring operational excellence. Skilled in training, team building, and problem-solving with a commitment to quality performance and continuous learning. Proven ability to build strong relationships with personnel, associates, and customers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Specialist
Lea County State Bank
Hobbs, NM
10.2024 - Current
- A Banking Operations Specialist supports the day-to-day operations of a bank, ensuring accuracy and efficiency in various financial transactions and processes. This role involves tasks like processing deposits, withdrawals, and electronic transfers, handling customer inquiries, maintaining records, and ensuring compliance with banking regulations.
- Key Responsibilities:
- Processing Transactions: Daily processing of checks, deposits, withdrawals, and other financial transactions.
- Customer Service: Answering customer inquiries and resolving problems related to accounts, products, and services.
- Record Keeping: Maintaining accurate records of transactions, balances, and other financial data.
- Reconciliations: Balancing bank general ledgers and reconciling various accounts.
- Compliance: Ensuring compliance with banking regulations and internal policies.
- Electronic Transactions: Processing and managing electronic transactions like ACH and wire transfers.
- Account Maintenance: Setting up and maintaining online and mobile banking accounts, and providing support for debit/credit card and ATM operations.
- Loan Operations: Supporting loan operations, including loan account maintenance, insurance monitoring, and file maintenance.
- Other Duties: Performing other tasks as assigned, such as preparing reports, training new team members, and assisting with internal audits.
- Analytical Skills: Strong analytical skills to identify and resolve problems in financial transactions.
- Attention to Detail: High attention to detail to ensure accuracy in data entry and record-keeping.
- Communication Skills: Excellent verbal and written communication skills to interact with customers and colleagues.
- Computer Skills: Proficiency in using banking systems and software.
- Problem-Solving Skills: Ability to identify and resolve problems related to financial transactions and customer inquiries.
- Knowledge of Banking Regulations: Familiarity with relevant banking regulations and compliance procedures.
Assistant Manager
Lowes Pay n Save
Eunice, NM
11.2020 - Current
- Acted as manager on duty, performing all responsibilities of the Store Manager in their absence.
- Assisted in daily store operations, promoted customer service excellence, and fostered a learning environment for staff.
- Encouraged open dialogue among team members and provided leadership and support.
Store Manager
Lowes pay n save
Eunice, NM
08.2023 - 10.2024
- As the Store Manager I plan and direct the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability and adjust marketing plans that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
- Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
- Planned special promotions or discounts based on market trends.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Organized promotional events to increase product awareness.
- Assessed operational efficiency of the store's departments.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Cashier/ Customer service
Subway
Eunice, NM
03.2018 - 08.2018
- Prepared food, handled customer orders, operated POS systems, and ensured compliance with food safety standards.
- Maintained professional appearance and cleanliness standards, handled cash flow and inventory.
Softlines Associate
Sears
Albuquerque, NM
03.2013 - 10.2014
- Enhanced customer experience and drove sales by maintaining appealing displays and setting up new planograms.
- Checked fitting rooms regularly, rehung clothes, and ensured accurate sale signage and pricing.
Correctional Officer
Corrections Corporation of America
Lecanto, FL
05.2006 - 06.2010
- Managed custody and care of inmates, maintained logbooks, prepared reports, and performed safety checks.
- Conducted counseling and referred inmates to necessary services, managed inmate transportation, and executed security measures.
Correctional Officer
Sumter Correctional Institution
Bushnell, FL
03.2003 - 04.2005
- Ensured custody, control, and care of inmates, maintained logs, prepared reports, and conducted searches.
- Supervised inmate transports and provided necessary counseling and referral services.
Education
General Education Diploma -
Withlacooche Technical College
Inverness, FL02.2003
Withlacooche Technical Institute
Inverness, FL07.2001
Skills
- Retail sales
- Data analysis skills
- Customer service
- Data entry
- Documentation
- Mobile devices
- Time Management
- Law Enforcement
- Store management
- Food Handling
- Mentoring
- Training & development
- Operations management
- Cash handling
- Merchandising
- Office management
- Clerical experience
- Account management
- Food Production
- Management
- Hospitality
- Pricing
- Records management
- Cash register
- Cold calling
- Bank drops
- Management awareness
- Typing
- Analysis skills
- Hiring
- Heavy lifting
- Team Building
- Planograms
- POS
- Training
- Customer Service Skills
- Microsoft Excel
- Negotiation
- B2B sales
- Communication skills
- Shift management
- Information management
- Profit & loss
- Sales
- Microsoft Word
- Inside sales
- Google Docs
- Retail Management
- Document management
- Recruiting
- Telecommunication
- Supervising Experience
- Termination
- Inventory
- Root cause analysis
- Assembly
- Firearms training
- Banking
- Security
- Driving
Certification
- Food Handler Certification
- First Aid Certification
- Driver's License, 12/01/22 to 11/01/27
- Forklift Certification, 09/01/23 to 09/01/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Operations Specialist
Lea County State Bank
10.2024 - Current
Store Manager
Lowes pay n save
08.2023 - 10.2024
Assistant Manager
Lowes Pay n Save
11.2020 - Current
Cashier/ Customer service
Subway
03.2018 - 08.2018
Softlines Associate
Sears
03.2013 - 10.2014
Correctional Officer
Corrections Corporation of America
05.2006 - 06.2010
Correctional Officer
Sumter Correctional Institution
03.2003 - 04.2005
General Education Diploma -
Withlacooche Technical College
Withlacooche Technical Institute