Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bekah Jennings

Summary

Experienced Front Desk Agent in a busy member success focused environment. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Communicative and motivated individual well-versed in conducting creative, proactive media outreach and pitch ideas. Recognized as strong team player.


Passionate Teacher with a solid history of successfully stepping into diverse classroom environments and supporting students with engaging hands on and technology based discussions and activities. Implements intervention strategies and discipline management techniques to enhance student success. Trained in attendance, assessment and grading requirements. Keeps classroom organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.


Self-motivated customer service driven professional with extensive experience in leadership positions and working with teams. Manages time efficiently and works well under pressure. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.


Detail-oriented Proofreader experienced in checking documents for grammatical, spelling and content issues. Well-organized and disciplined with a systematic approach and in-depth understanding of ideal structure, format and style. Robust Background in engineering messages to boost company image and preparing supporting professionally written materials Driven to craft targeted messaging to promote and inform general public of current promotions and campaigns. Good communication and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Custom Food Creator & Decorator

Self-employeed
08.2021 - Current
  • The sky is the limit for any custom creation.
  • Dedicated and motivated for orders to exceed customer expectations and keep clients coming back,
  • Created custom from scratch cake recipes,buttercream recipes, crazy and yummy charcuterie boards, desserts for all, and decorated cupcakes.
  • Produced consistently high-quality baked goods for customers.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers. Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Packaged and priced each product according to company pricing procedures.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Designed custom specialty cakes for baby showers, weddings, birthdays, graduations, and other events.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Researched and tested new cake recipes to expand product line of bakery and provide more selections to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Prepared frostings and other toppings for cakes and pastries.
  • Processed customer orders and payment transactions.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Determined baking times for various items.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Decorated cakes ranging from 1 tier- 4 tiers, many cakes were over 12 layers, and all cakes had homemade icing of choice using chosen colors/theme.
  • Customers were given all rights to the designing of the cakes, but the collaboration and problem solving is the experience that brings joy!
  • Baked cakes ranging from `2 inch- 12inches in diameter.
  • Improved business profits through innovative cost containment and revenue generation techniques.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

BA: Front Desk Worker

Burn Boot Camp
11.2021 - 10.2023
  • Welcomed each arrival based on the Burn Blue Carpet Experience standards guidelines. (warm smile, greeting with members name, and a high five)
  • Took camp reservations over phone, in person, Burn App, and via computer for potential members.
  • Skilled at working independently and collaboratively in a team environment with a strong sense of personal responsibility.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Developed strong rapport with customers and created positive impression of business.
  • Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics.
  • Developed and implemented social media strategy to increase engagement and reach new audiences.
  • Managed time efficiently in order to complete all tasks within deadlines.

Virtual Teacher

WeDo, BlingABC, DaDaAbc & VIPKid
09.2019 - 08.2022
  • Developed lesson plans to engage students online, holding class accountable and generating greater comprehension and learning.
  • Navigated technical difficulties in organizing virtual classrooms, adapting lessons where necessary and supporting students in accessing lessons successfully.
  • Graded assignments and attributed letter grades to students for performance on assignments of varying complexity and difficulty.
  • Coached students in individual completion of personal projects, connecting with subject matter experts and creating favorable and enriching memories while building skills.
  • Educated students in basics of English grammar and conversational speaking.
  • Wrote tests with fairness and rigor, tailoring to focus on key unit objectives and essential concepts.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Set assessments to measure student progress and identify growth opportunities.
  • Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
  • Created monthly academic status reports based on in-depth student evaluations.
  • Encouraged students to deepen knowledge with additional learning opportunities.
  • Conducted skills assessments to uncover performance gaps.
  • Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
  • Supported diverse student population through different teaching styles to cover multiple learning styles.
  • Provided verbal and written constructive criticism and positive feedback to students.
  • Met with other online module leaders on weekly basis to discuss student progress and provide feedback on online learning courses.
  • Analyzed submitted assignments for signs of plagiarism, quality level and adherence to instructions.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.

4th, 5th, 6th Grade Teacher

Chesterfield County & Hopewell City Public Schools
12.2013 - 11.2019
  • Collaborated with administrators on classroom policies, management strategies, and discipline.
  • Built positive relationships with parents to involve families in educational process.
  • Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Incorporated CCPS approved technology into lesson planning to create engaging, multi-dimensional lessons.
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Taught all 4th grade subjects and started in middle of the year due to teacher resigning,
  • Taught 5th grade ESL and SPED class: average class consisted of 11 ESL students and 10 IEPs
  • Taught science and advanced math: students too 6th grade SOL with 100% pass rate
  • Taught 6th grade Language Arts for ESL students in Title 1 environment for two years. Many started at a pre-primer reading level.
  • Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
  • Established and enforced rules of behavior to drive social development and maintain positive interactions.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
  • Provided individualized and diversified instruction to support student comprehension and assist with navigating challenges.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

2-3 Year Old Lead Teacher

Goddard School
12.2012 - 12.2013
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Utilized books, songs and games to engage students.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Updated classroom according to QA and purchased manipulatives and sensory items for centers that following the licensing requirements
  • Led parent-teacher conferences
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Tested students according to their specific skill level
  • Promoted sensory development by providing access to different textures.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Guided students to develop social, emotional and physical skills.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Supported students in developing self-esteem and self-confidence.
  • Incorporated music, art and literature into curriculum.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.

Floater and Assistant Teacher

Cedarhouse School
12.2012 - 09.2013
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in lessons, curriculum and home project planning.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Participated in workshops, seminars, education programs and other activities promoting professional growth and development.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Graded assignments and reported individual progress to teacher.
  • Researched and presented new learning tools and methods for classroom application.
  • Delivered supplementary lessons and practice assignments.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Teaching Internship for Second Grade and Fifth Grade

Wise County Public Schools
09.2012 - 12.2012
  • Taught in a second grade and fifth grade classroom for up to six weeks
  • Taught lessons using the SOL standards for the following subjects: Reading, Writing, Grammar, and Spelling in a fifth grade classroom
  • Taught Math, Science, and Social Studies lessons for four weeks in second grade
  • Created interactive, exciting, and educational lesson plans that addressed the SOL standards while following the county's pacing guide.
  • Worked with classroom teacher to learn about current standards and best practices.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
  • Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
  • Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
  • Created and implemented different learning activities to meet needs of different types of learners.
  • Assisted in administering tests and other assessments to evaluate student progress.
  • Built positive relationships with parents to involve families in educational process.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Implemented classroom management improvements to enhance class morale and engagement.
  • Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.

Shift Manager

Auntie Anne's
06.2009 - 12.2012
  • Managed store employees to excell in every position. and was prepared to back up the front line at all times. Employees were successful in fast-paced environment through proactive communication and positive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cultivated professional working relationships with peers and supervisors.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Prepped food items for later use to save staff time during busy hours.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Filled out daily shift log to record amount of food prepared, used and all leftover donations.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Bachelor of Arts - Elementary Education

University of Virginia's College At Wise
Wise, Virginia
12.2012

Monacan High School
Chesterfield, Virginia
06.2008

Skills

  • Student Engagement, Progress Evaluations
  • Curriculum Implementation
  • Small Group Instruction, Pairs, Whole Group Instruction
  • Alternative Learning Methods and De-Escalation Techniques
  • Technology Integration
  • Learning Assessments
  • Instructional Best Practices
  • Inquiry-Based LearningChild Development
  • Positive Role Model and Mentor: Student Rapport, Classroom Management
  • Test Proctoring
  • File Management
  • Instructional Methods
  • Special Needs 504/IEP, English Language Learners, Advanced/Accelerated students, Below Level Readers
  • Serving Diverse Communities with a focus on Title 1 districts and low income based families
  • Time Management inside and outside of the classroom to Create Student-Centered Learning for Curriculum Compliance With Virginia
  • Calm Under Pressure with Strong Problem-Solving Skills; Flexible and Adaptable
  • Strong Work Ethic based on teamwork and collaborations
  • Customer Service, Customer Relations, and Customer Success Management
  • Backboard, SMART Board, Google Drive and Microsoft Office
  • Proofreader: Grammar Understanding, Content Editing Knowledge, Strong Spelling Abilities
  • Content Writing, Creating Writing
  • Data Entry Skills, Schedule Creator, Calendar Management,
  • Study Plan Development
  • Essay Writing
  • Verbal and Written Communication
  • Reading Level Analysis
  • pk-12, Special Education, and ESL online and In-Person Tutoring
  • Remote Office Availability
  • Activity-Based Learning, Student Reporting, Confidence Building, Student Advocacy, Rapport Building
  • Timesheet Management
  • Always Looking for opportunities to develop more skills

References

  • Thara Garcia, Trainer at Burn and team member
  • Tricia Learly, member whom signed an 18 month agreement with Bekah, intereacts with her 4/5 times a week, still remains friends since leaving the employer.
  • Aja (Church)- member whom signed with Bekah, communicated consistently, interacted with her at work and became friends at church.
  • Alejandro C., Member at Burn and newly employed Trainer since June
  • Mara Neboshynsky, Fifth grade Team Member at Reams Road Elementary, (757) 771-8920, mara_Neboshynsky@ccpsnet.net
  • Kristin Saady, Assistant Principal at Reams Road Elementary in Chesterfield, VA, Kristin_Saady@ccpsnet.net
  • Linda Hahn, Title 1 Reading Specialist at Carter G. Woodson Middle School in Hopewell, VA, (804) 402-1334, lhahn@hopewell.k12.va.us
  • Kathy Bond, 6th grade English Teacher at Carter G. Woodson Middle School in Hopewell, VA, (804) 605-8089, kbond@hopwell.k12.va.us
  • Jeff Boarman, English Advisor and 7th grade principal at Carter G. Woodson Middle School in Hopewell, VA, (804) 541-6404, jboarman@hopewell.k12.va.us
  • Kim Harrison, Lead English Advisor at Carter G. Woodson Middle School in Hopewell, VA, (804) 892-1316, kharrison@hopewell.k12.va.us

Timeline

BA: Front Desk Worker

Burn Boot Camp
11.2021 - 10.2023

Custom Food Creator & Decorator

Self-employeed
08.2021 - Current

Virtual Teacher

WeDo, BlingABC, DaDaAbc & VIPKid
09.2019 - 08.2022

4th, 5th, 6th Grade Teacher

Chesterfield County & Hopewell City Public Schools
12.2013 - 11.2019

Floater and Assistant Teacher

Cedarhouse School
12.2012 - 09.2013

2-3 Year Old Lead Teacher

Goddard School
12.2012 - 12.2013

Teaching Internship for Second Grade and Fifth Grade

Wise County Public Schools
09.2012 - 12.2012

Shift Manager

Auntie Anne's
06.2009 - 12.2012

Bachelor of Arts - Elementary Education

University of Virginia's College At Wise

Monacan High School

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Bekah Jennings