Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Bekezela Luphahla

Faringdon,United Kingdom

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

11
11
years of professional experience
2012
2012
years of post-secondary education

Work history

Assistant manager

The Punchbowl
Westminster, London
11.2024 - 07.2025
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Provided support to manager during audits, ensuring accurate reports.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Monitored sales performance regularly adjusting strategies as required.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Minimised inventory loss for improved profit margins.
  • Improved customer service by implementing new procedures and protocols.
  • Created a positive work environment, resulting in higher employee morale.
  • Assisted in recruitment process to build an effective workforce.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost controls strategies to meet objectives.

Assistant manager

Trout at Tadpole Bridge
Faringdon, Oxfordshire
11.2023 - 07.2025
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Streamlined processes to improve and optimise office operations.
  • Enforced company policies and guidelines for all employees.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.

Food and beverage manager

The Pencil Club
Durban, Kzn
12.2021 - 10.2023
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Identified and maximised upselling opportunities to increase sales and profits.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Gave direction for correct storage and disposal of food in line with company policies and procedures.
  • Supervised service of all food and beverages within hotel in absence of food and beverage manager.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.

General manager

Remos
Johannesburg, Midrand
12.2014 - 09.2021
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Directed day-to-day work of 23 employees and motivated teams to exceed objectives.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Served as official representative of organisation to public groups or government agencies.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Generated business, cost and employee reports to management.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Partnered with management team to optimise operations and reduce costs.
  • Prepared and reviewed procedural documents for daily operations.
  • Negotiated with vendors and service providers to control corporate expenditures.
  • Monitored operations to assess and highlight results.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
  • Put in place clear controls for financial administration and business management.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Prevented cross-contamination by sanitising utensils and surfaces.
  • Monitored and updated stock levels and inventory databases.

Education

Diploma - hospitality management, Higher Certificate in food and beverage

The Swiss Hotel School
Randburg, Gauteng

Skills

  • Sales monitoring
  • Facility management
  • Outstanding customer service
  • Orienting and training
  • Department management
  • Drinks upselling
  • Communication skills
  • Customer-focused
  • Team building
  • Multilingual

Custom

Uk license

Personal Information

  • Date of birth: 11/05/85
  • Nationality: Zimbabwean

Timeline

Assistant manager

The Punchbowl
11.2024 - 07.2025

Assistant manager

Trout at Tadpole Bridge
11.2023 - 07.2025

Food and beverage manager

The Pencil Club
12.2021 - 10.2023

General manager

Remos
12.2014 - 09.2021

Diploma - hospitality management, Higher Certificate in food and beverage

The Swiss Hotel School

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Bekezela Luphahla