Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Bekkhan Tepsurkayev

Brighton,MA

Summary

Detail-oriented professional with experience managing complex workflows, coordinating team efforts, and delivering exceptional client service. Skilled in building strong professional relationships, resolving issues efficiently, and maintaining accuracy under tight deadlines. Proficient in adapting to new systems and technologies, with a proven ability to streamline processes and improve communication across teams. Adept at balancing multiple priorities in fast-paced environments while ensuring high-quality results. Committed to fostering collaboration and ensuring customer satisfaction through effective problem-solving and organizational skills.

Overview

6
6
years of professional experience

Work History

Customer Care Coordinator

SGS Kazakhstan
04.2024 - 12.2024
  • Provided administrative and client support in the mineral resources sector.
  • Resolved outstanding invoices totaling $12,500+.
  • Acted as a liaison for multilingual teams, enhancing cross-language communication.
  • Delivered training sessions to 15+ colleagues on business correspondence standards.
  • Took ownership of customers issues to follow problems through to resolution.

Translator/Interpreter

ArcelorMittal JSC
04.2021 - 04.2024
  • Translated documents from Russian to English.
  • Conducted written translations of a wide range of documents, including technical, legal, financial, and medical materials
  • Supported foreign specialists during meetings, ensuring clear and effective communication
  • Provided verbal translations for top management meetings, performing both consecutive and simultaneous interpretation
  • Worked underground with mine specialists, facilitating on-site communication and technical discussions

Waiter

Sheraton Grand Doha Resort & Convention Hotel
03.2019 - 04.2020
  • Provided exceptional service in a high-volume restaurant, ensuring guest satisfaction
  • Worked collaboratively with a diverse team to maintain efficient operations during peak hours
  • Addressed customer concerns promptly, ensuring a seamless dining experience
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

Education

Bachelor of Arts - International Relations

Karaganda State University
Karaganda, Kazakhstan
06.2018

Skills

  • Patience and composure
  • Ongoing client support
  • Team leadership
  • Detail orientation
  • Telephone communication
  • Research and due diligence
  • Schedule management
  • Reporting and analysis
  • Cross-functional coordination
  • MS office expertise

Languages

English
Full Professional
Russian
Native/ Bilingual

References

References available upon request.

Timeline

Customer Care Coordinator

SGS Kazakhstan
04.2024 - 12.2024

Translator/Interpreter

ArcelorMittal JSC
04.2021 - 04.2024

Waiter

Sheraton Grand Doha Resort & Convention Hotel
03.2019 - 04.2020

Bachelor of Arts - International Relations

Karaganda State University
Bekkhan Tepsurkayev