BEKNAZAR BAKYT UULU
Arlington Heights,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hyatt Rosemont
03.2024 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Reservation Agent
Chula Vista Resort - Wisconsin Dells Waterpark Resort
10.2023 - 03.2024
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
GUEST SERVICE AGENT
MSC Cruises
05.2022 - 10.2023
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
VILLA CONCIERGE
Hilton Salwa Beach Resorts and Villas
05.2021 - 04.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
BACHELOR'S DEGREE - TOURISM, HOSPITALITY AND ENTREPRENEURSHIP
Kyrgyz Economic University
05.2020
Skills
- Customer Service
- Office Management
- Problem-solving skills
- Cash Handling
- Administrative Skills
- POS Systems
- Documentation
- Registration processing
- File Management
Websites
Birthdate
07/07/98
Birthplace
Kyrgyzstan
Languages
English
Full Professional
Russian
Full Professional
Timeline
Front Desk Agent
Hyatt Rosemont
03.2024 - Current
Reservation Agent
Chula Vista Resort - Wisconsin Dells Waterpark Resort
10.2023 - 03.2024
GUEST SERVICE AGENT
MSC Cruises
05.2022 - 10.2023
VILLA CONCIERGE
Hilton Salwa Beach Resorts and Villas
05.2021 - 04.2022
BACHELOR'S DEGREE - TOURISM, HOSPITALITY AND ENTREPRENEURSHIP
Kyrgyz Economic University
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