BEKONGCHO NGUFUEAT

- Performed L1–L5 QA/QC checks on structured cabling installations in live data center environments

- Verified proper routing, dressing, and securing of cables using Velcro and ladder racks

- Inspected rack installations ensuring correct equipment mounting, labeling, and airflow compliance

- Conducted fiber and copper testing using Fluke testers and OTDR tools

- Reviewed and validated ServiceNow tickets for accuracy and completion before closure

- Identified and documented installation issues, generating punch lists and ensuring timely resolution

- Ensured all work met project specifications, industry standards (TIA/EIA), and client requirements

- General manager for the data halls

- Leading a team of over 7 people

• Monitored data center performance, ensuring optimal uptime and reliability of critical infrastructure.
• Diagnosed hardware and software issues, implementing solutions to restore functionality swiftly.
• Conducted routine maintenance on servers and network equipment, enhancing system longevity and efficiency.
• Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
• Trained junior technicians on troubleshooting techniques and safety protocols, fostering a knowledgeable team environment.
• Managed inventory of spare parts, optimizing resource allocation for timely repairs and upgrades.
• Documented technical procedures and maintenance activities to maintain compliance with industry standards.
• Led initiatives to implement new monitoring tools, increasing proactive identification of potential system failures.
• Moved and installed shelves, power strips, rails, servers, switches and other equipment.
• Installed and managed structured cabling infrastructure.
• Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
• Accepted tasks and documented status using ticketing system, time reports and email.
• Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
• Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
• Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
• Dressed and labeled cables for easy identification and traceability.
• Identified and reported problem devices and replaced defective parts.
• Recorded received products into database using asset tags information, product manufacturer, model and serial number.
• Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
• Assisted with performing infrastructure readiness tests.
• Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
• Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
• Supported senior teammates performing crisis management during critical situations or major service outages.
• Reviewed network design and set up copper and fiber-optic cabling infrastructures.