BEKRIJA DERVISEVIC

HiOperator is a Customer Service provider that leverages tech to provide a seamless, and cost-effective solution for its clients.

I build workflows and classification tools to automate system processes and improve team members perfomance. I work closely with clients/partners and our data science team to eliminate excessive actions, and focus on cost-effectiveness.

Soft Skills -
•Critical Thinking
•Cost-Reduction
•Time Management
•Team Leader
•Business to Business Relations

Technical Skills -
•Node.js
•GraphQL
•React

•GPT

A true growing experience where I worked with a team of highly proficient software developers to create several full stack applications.

• Participated in daily sprints with team members - Agile Scrum
• Utilized project schematics, drawings, and specifications to complete detailed and highly accurate take-offs
• Created a full-scale application that used static APIs
• Managed merges on larger applications on Git
• Provided live troubleshooting for other students who ran into technical issues
• Deployed a multitude of projects using AWS and Microsoft Azure
• Provided market research to help the team envision future projects
• Used MongoDB Compass and Local Storage hosts to allow multiple cohorts to interact with the database before deployment
• Applied Test Driven Development to projects and also used Postman Agent
  

We opened Italia Express Cedar Springs on October 10th 2012. After finishing the first year with only $250,000.00 in sales, we nearly doubled the sales every year after. In 2019, Italia Express completed just over $2,000,000.00 in sales and we now have a 5 star Review rating and are noted best in Dallas by both Yelp and Google.
• Built fully operational website

• Embedded review links and delivery methods
• Maintained a database with optional email requests
• Served as Admin of All Social Media and Online Inquiries
• Oversaw daily business operations
• Developed and implemented growth strategies for the restaurant
• Training managers and staff

• Oversaw all IT implementations

• Set up cameras, point of sale systems, routing and a local server
• Creating and managing budgets
• Improving revenue
• Evaluating performance and productivity
• Analyzing accounting and financial data
• Researching and identifying growth opportunities
• Ensuring company standards are being met in all areas; including customer compliance, food prep and delivery, restaurant maintenance, inventory management and employee management
• Spearheaded Customer Service and Customer Acquisition
• Assessed, optimized and elevated operations to target current and expected demands.

• Established and maintained successful company atmosphere and built cohesive team environment.