Highly motivated and results-driven Market Manager with experience in hospitality staffing and recruiting. Proven track record of developing and implementing effective staffing strategies, building strong client relationships, and achieving sales targets. Exceptional leadership, communication, and organizational skills with a deep understanding of the hospitality industry.
Hi, I’m
Rafaela Schwaner
Summary
Overview
14
years of professional experience
Work History
Wise Staffing
Staffing Manager
12.2024 - Current
Job overview
- Performed sourcing, interviewing, negotiations and hiring.
- Reviewed applications and resumes to support hiring activities.
- Wrote and posted job descriptions on Web.
- Recruited and hired employees for various positions.
- Send daily reports
- Work on payroll for 2 different locations
- Answer phones
- Help applicants complete their applications
- clients relations and talent retention
- Developed marketing strategies to generate leads.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
SLA
Kitchen Manager
09.2024 - 11.2025
Job overview
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Food Staffing Services
Business Development Manager
12.2023 - 09.2024
Job overview
- Analyzed customer budgets, key competitors and overall market to qualify new business opportunities
- Revitalized marketing efforts employing streamlined processes and rebranding initiatives
- Developed customer acquisition strategies to maximize sales volume and profitability
- Developed strong relationships with industry partners, furthering business development objectives through multiple channels
Heart of the House Hospitality
Market Manager
05.2022 - 12.2023
Job overview
- Client and Candidate Relations: Built client confidence by actively listening to concerns and providing appropriate feedback
- Addressed client and candidate issues and complaints in person and via phone, ensuring high satisfaction levels
- Market Strategy and Performance: Developed and executed market strategies that met or exceeded budget targets
- Formulated staffing solutions to achieve sales, service, and operational performance goals
- Business Development: Built strong relationships with key clients and prospects, generating a robust sales pipeline
- Maintained professional standards in client interactions, consistently generating leads from internal and external sources
- Utilized social media platforms to further broaden our reach to meet recruiting needs
- Leadership and Team Management: Conducted interviews, made hiring decisions, matched candidates to job requirements, and evaluated recruiter performance
- Set department standards for customer service, employee relations, and overall profitability
- Operational Excellence: Evaluated operational statements to identify business trends, expense control opportunities, and potential inefficiencies
- Monitored contract pricing, terms, and vendor capacity to meet client demands, recommending improvements where necessary
- Payroll Management: Handled biweekly payroll for 400 employees, ensuring accuracy and timeliness
- Achievement and Recognition: Strong work ethic, passion and job performance led to promotion from Account Manager to Market Manager
- Recorded the highest weekly revenue in the region bringing in a record $441K per week
- Recognized as the top-performing market in 2022 and awarded Manager of the Year
Marriott Gaylord Opryland
Concierge Agent
08.2016 - 05.2020
Job overview
- Responded promptly to guest requests for special arrangements or services such as transportation, reservations, or dry cleaning, identifying and making arrangements with appropriate providers
- Follow up to ensure customer satisfaction
- Gathered guests for orientation and summarize information about the property and surrounding area amenities, including special events and activities
- Assisted guests with restaurant reservations, concert tickets and tours, messages, requests, and questions, responding to all customer unique needs
- Accurately handled and processed all financial transactions for services purchased by guests
- Reviewed shift logs and daily memo books documenting all pertinent information
- Reported accidents, injuries, and unsafe work conditions to the manager
- Completed safety training and certifications
I Cast
Recruiter
01.2016 - 04.2016
Job overview
- Partnered with hiring managers to determine staffing needs
- Screened resumes, performed phone interviews with candidates, and followed up on the interview process status
- Established and maintained relationships with both internal and external clients to ensure staffing goals are achieved
- Outlined employer information and benefits during the screening process
- Completed timely reports on employment activity and supervised employee activities daily
Hyatt Siesta Key Beach
Front Office Supervisor
01.2012 - 12.2015
Job overview
- Led the front desk staff in providing an exceptional guest experience from registration to check-out
- Served as a friendly, professional resource to guests, informing them of available services and amenities, responding to requests and resolving problems to ensure customer satisfaction with focus on client retention
- Provided feedback, reports, and suggestions for monitoring and improving the guest experience to the senior management
Education
Universidad Dominicana O&MSanto Domingo Dominican Republic
No Degree
University Overview
Pollantis InstituteDominican Republic
High School Diploma
University Overview
Liceo Liliam Bayona High SchoolDominican Republic
Diploma
University Overview
Skills
- Recruitment & Talent Acquisition
- Prospecting & Interviewing
- Payroll
- Client Relationship Management
- Performance Metrics & Reporting
- Strategy Development
- Customer Service
- Detail Oriented
- Problem Solving & Conflict Resolution
- Team Leadership & Development
- Customer service
- Employee relations
- Sourcing new candidates
- Scheduling processes
- Staffing processes
- Sales
- Payroll
Accomplishments
Accomplishments
- Achieved revenue goals through effectively helping with sales.
- Supervised team of 10 staff members.
- Achieved results by completing sales and taks with accuracy and efficiency.
- Won "Market of the Year
- Exceeded quarterly objectives by as much as 80% on a regular basis.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Quote
The way to get started is to quit talking and begin doing.
Timeline
Staffing Manager
Wise Staffing
12.2024 - Current
Kitchen Manager
SLA
09.2024 - 11.2025
Business Development Manager
Food Staffing Services
12.2023 - 09.2024
Market Manager
Heart of the House Hospitality
05.2022 - 12.2023
Concierge Agent
Marriott Gaylord Opryland
08.2016 - 05.2020
Recruiter
I Cast
01.2016 - 04.2016
Front Office Supervisor
Hyatt Siesta Key Beach
01.2012 - 12.2015
Universidad Dominicana O&M
No Degree
Pollantis Institute
High School Diploma
Liceo Liliam Bayona High School
Diploma
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