Bel Vistoso
Astoria
Summary
Dynamic barista and trainer with a proven track record at Starbucks, excelling in exceptional customer service and effective time management. Recognized for fostering a positive team environment and enhancing customer loyalty through problem-solving and attention to detail. Skilled in cash handling and adept at creating a welcoming atmosphere for all patrons.
Overview
4
4
years of professional experience
Work History
Barista, Barista Trainer
Starbucks
07.2019 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Taught proper procedures and strategies for success to new employees.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash and processed payments accurately to avoid errors.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees in groups and in one-on-one scenarios.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
No Degree -
Queens College
Flushing, NYSkills
- Time management
- POS systems
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
Timeline
Barista, Barista Trainer
Starbucks
07.2019 - 01.2023
No Degree -
Queens College
Similar Profiles
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Adam QuigleyAdam Quigley
Electrical Quantity Surveyor at Dussmann Specialist Technical Services (STS)Electrical Quantity Surveyor at Dussmann Specialist Technical Services (STS)