Bela Cardona
Summary
Senior Library Assistant with extensive expertise in library operations across various content areas. Proven track record in promoting technological library resources, and enhancing educational outreach within library settings. Experienced in coordinating volunteer efforts. Committed to advancing children’s literacy through the development of engaging programming and management of diverse book collections, with a strong awareness of current literature trends for young readers.
Overview
5
5
years of professional experience
Work History
Library Assistant - Main
Mesa Public Library
10.2024 - Current
- Coordinated and implemented Children's library programs, such as story times, and other events.
- Researched, selected, and obtained children's books and materials for Book Bundles.
- Prepared and maintained Children's displays and displayed cases.
- Volunteer Liaison, managing a team of 10 Computer Help Desk volunteers. Scheduling, running monthly reports, and keeping up with weekly communication.
- Processes damages and periodicals, maintains accurate records for the inventory, and conducts weekly weeding and inventory control.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Handled daily cash transactions for fines, fees, and other library services.
Library Assistant - Virtual Branch
Maricopa County Library District
02.2024 - Current
- Works in Virtual Branch call center taking a monthly average of 250 calls within 10 scheduled phone shifts per week.
- Maintains well-rounded knowledge of all 15 County libraries in MCLD and reference data to share with patrons and visitors by phone and email communications.
- Updates patron accounts including renewals, changing contact information, informing patrons of their account status, or adding notes through phone and email communication.
- Serve as a liaison between all MCLD librarians, external organizations and partners involved in delivering programming services.
- Overseeing 175 programming kits involving inventorying, processing, moving kits throughout the County in a timely manner.
- Assists in the creation of new kits, labels, and upkeep of inventory under the direction of the Programming Manager.
- Identifies areas where improvements can be made and creates solutions in order to increase efficiency or effectiveness involving the Programming Kits.
Retention Specialist
State Farm
02.2024 - Current
- Assists customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explains complex technical terms related to insurance plans in simple language for easy understanding.
- Maintains detailed records of underwriting decisions and processes.
- Schedules appointments with potential clients to present insurance policies and answer questions.
- Updates customer profiles with current insurance information and other account management changes.
Barista
Starbucks
10.2023 - 02.2024
- Provided efficient and levelheaded customer service in a high-stress environment.
- Utilized POS system to receive and process customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on company policies and procedures.
Library Assistant - Fountain Hills
Maricopa County Library District
04.2021 - 06.2023
- Inspected returned items for damage or missing parts, and followed up with patrons to inform of damages or missing items through AAL.
- Ran weekly in-transit/hold routing reports and communicated with other libraries in MCLD to locate items.
- Cataloged and processed new library materials.
- Trained and familiarized with Interlibrary Loans.
- Liaison for Drop in Tech Support program.
- Scheduled and facilitated Monthly Display Committee meetings, managing a team of 8.
- Assisted in running library programs, ranging from children's programming to teen, and adult programs.
Library Assistant - Queen Creek
Maricopa County Library District
07.2020 - 04.2021
- Oversees check-in and check-out process of library books and materials at circulation desk.
- Enforced and interpreted MCLD policies and procedures.
- Answered patrons' reference questions and assisted in finding materials requested.
- Provided technical troubleshooting support to patrons using library computers and online resources.
- Routed patron holds to requested libraries within MCLD.
- Performed regular shelf reading duties and periodic weeding.
- Maintained a clean library environment by wiping computers, straightening, and roaming during desk shifts.
Library Page - Queen Creek
Maricopa County Library District
03.2020 - 07.2020
- Developed strong understanding of cataloging books and other materials through various methods such as using Shelf Logic and Polaris.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Restocked returned items to correct shelf or courier bins.
- Unloaded daily courier bins in a timely manner.
Education
High School Diploma -
Desert Hills High School
Gilbert, AZSkills
- Expert in E-resource troubleshooting
- Customer Service oriented
- Expert in Polaris ILS
- Project Management
- Outreach and Library Programming
- Volunteer coordination
- Expert in Library Databases
Timeline
Library Assistant - Main
Mesa Public Library
10.2024 - Current
Library Assistant - Virtual Branch
Maricopa County Library District
02.2024 - Current
Retention Specialist
State Farm
02.2024 - Current
Barista
Starbucks
10.2023 - 02.2024
Library Assistant - Fountain Hills
Maricopa County Library District
04.2021 - 06.2023
Library Assistant - Queen Creek
Maricopa County Library District
07.2020 - 04.2021
Library Page - Queen Creek
Maricopa County Library District
03.2020 - 07.2020
High School Diploma -
Desert Hills High School
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