Bela Mandora Ghanshyam
Redmond
Summary
12+ years of experience as an IT Professional having extensive experience in managing Scientific Applications, ELN administration, SAS/SQL coding, Python development and project management. Have strong critical thinking and analytical skills and enjoy improving existing workflows and processes to enhance user experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Technical Lead
Hanker Analytics
Seattle, WA
09.2025 - 01.2026
- Played a key role in the implementation of BIOVIA Workbook ELN for two new GMP sites, transitioning laboratories from paper-based workflows to a fully electronic lab notebook environment.
- Provided ELN administration and Tier-III technical support for 24x7 operational sites in a GMP-regulated environment.
- Coordinated with cross-functional stakeholders including System Managers, IT Infrastructure, QA, Business Process Owners, Validation teams, and software vendors to deliver a compliant ELN rollout.
- Contributed to the creation, review, and maintenance of SOPs, work instructions, system manuals, and end-user training materials.
- Assisted with critical data support and data analysis requests during migration and go-live phases to ensure data integrity and usability.
- Monitored system infrastructure health and performance, proactively identifying and resolving availability and performance issues.
- Remediated security vulnerabilities in collaboration with IT and cybersecurity teams to mitigate risks associated with system software and infrastructure.
- Supported GxP audits and inspections by providing system evidence, documentation, and subject matter expertise.
Senior Technical Lead
Incedo/ Gilead Science
02.2023 - 03.2025
- Administered and provided Tier-III support for Biovia ELN in a GMP-regulated environment.
- Deployed upgrade, enhancements and executed Installation Qualification (IQ) for ELN applications, ensuring compliance.
- Generated automated reports using Python and created tools to automate manual Task reducing human errors.
- Coordinated with Infrastructure, IT, and Database Administrators to ensure continuous system availability.
- Assisted with system, server, and audit trail reviews to maintain security and performance standards.
- Authored technical and operational documents, including SOPs and training materials.
- Closely collaborated with Developers, Business Analysts, and the Validation team throughout the Software Development Lifecycle and Validation Lifecycle to provide seamless and scalable solutions.
Team Lead/Tech Lead
Accenture USA
06.2022 - 01.2023
- Automated data workflows using Python scripts integrated with Power BI, Power Flows, and Power Apps.
- Ingested SOPs into digital data stores and populated LIMS templates through Python.
- Developed AWS Lambda functions to enhance laboratory workflows with NFC-enabled devices.
Consultant
Accenture/Bristol Myers Squibb
10.2019 - 05.2022
- Manage Scientific Applications Support for 100+ applications providing L2 support which includes several Business-critical applications and ELNs like Benchling, Dotmatics, Biovia ELN.
- Held key responsibilities for several projects like migrating application from heritage environments to BMS, upgrading applications like Flowjo, Geneious, migrating protocols, on boarding/decommissioning application under support etc.
- Write complex SQL queries to generate reports from ELN and use advanced Excel to analyze data and perform other reporting Tasks.
- Identified and initiated several automation projects and designed ServiceNow workflows which reduced fulfillment turnaround time and greatly enhanced User experience.
- Created several project stories for Team members to work on following SCRUM methodology.
- Identified and worked on automating several manual Tasks and refined existing workflows.
- Collaborated with different Teams like Cybersecurity, Networking, Database, Identity and Access management to resolve high priority incidents.
- Worked with Senior Management, vendors and other stakeholders to solve business problems.
- Created several Knowledge Objects for both IT and end Users.
Senior Research Analyst
Zifo Technologies, Inc. USA
06.2016 - 10.2015
- Supported validated and non-validated ELN environments, resolving user issues efficiently.
- Monitored E-workbook performance and managed licenses and user accounts.
- Developed process documents and work instructions to standardize support operations.
- Acted as liaison between client and off-shore teams, ensuring accurate and timely deliverables.
- Reviewed and validated SAS programs and specifications for compliance and accuracy.
Senior Programmer Analyst
Zifo Technologies, India
10.2012 - 04.2015
- Analyzed the protocol document and created specification based on CDASH / SDTM recommendations.
- Created annotated CRFs and designed mapping specifications for various complex studies.
- Developed SDTM /ADAM domains using SAS programming.
- Developed and validated macros which can be used for several studies.
- Reviewed programs and validated developed datasets using parallel programming.
- Reviewed customer requirements and lead 5 member team for delivering SDTM, ADAM and TLG projects.
- Acted as a Single Point of Contact (PoC) for the customer and as a liaison between the statistician at the sponsor and the team.
- Documented validation plans and led CAPA (Corrective and Preventive Actions) meetings post-delivery of projects.
- Involved in training new team members in Domain and Process related aspects.
Education
Master of Physics -
University of Madras
India01-2012
Bachelor of Physics - undefined
University of Madras
India01-2010
Skills
- Programming Languages: Python, SQL, SAS/Base, SAS/macros, SAS/ODS, SAS/SQL, SAS/STAT, HTML, CSS
- Tools & Platforms: AWS (Lambda, S3, EC2, DynamoDB, API Gateway), Benchling, LIMS (LabWare, LabVantage), Power BI, ServiceNow, JIRA, Git, Tortoise SVN, Putty, MS-VSC, Powershell
- Data Management & Visualization: Data normalization, database querying (SQL Server), advanced Excel (VBA macros)
- Methodologies: Agile (SCRUM), ITSM, ITIL
Certification
- Data Structures and Algorithms (University of Washington)
- Certified Internal Quality Auditor (TUV Rheinland)
- Benchling Developer Training
Timeline
Senior Technical Lead
Hanker Analytics
09.2025 - 01.2026
Senior Technical Lead
Incedo/ Gilead Science
02.2023 - 03.2025
Team Lead/Tech Lead
Accenture USA
06.2022 - 01.2023
Consultant
Accenture/Bristol Myers Squibb
10.2019 - 05.2022
Senior Research Analyst
Zifo Technologies, Inc. USA
06.2016 - 10.2015
Senior Programmer Analyst
Zifo Technologies, India
10.2012 - 04.2015
Bachelor of Physics - undefined
University of Madras
Master of Physics -
University of Madras