Belal Hassan
Sunnyside,NY
Summary
Dynamic sales professional with extensive experience in customer relationship management, dedicated to ensuring exceptional customer satisfaction and retention. Proven ability to leverage persuasive communication techniques to drive sales and cultivate lasting customer loyalty. Demonstrated success in collaborating with team members to meet sales objectives while fostering a positive store environment. Strong adaptability and teamwork skills, combined with a focus on effective problem-solving and time management, consistently contribute to achieving goals in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Server
Lowery Bar & Kitchen
Sunnyside, NY
07.2023 - Current
- Provide attentive service in a high-volume restaurant with consistent professionalism. Successfully manage large parties, including groups of up to 40 guests independently. Coordinate with kitchen and bar teams to ensure smooth execution and timing. Maintain strong guest satisfaction and build returning customer relationships.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Operations Assistant / Manager (Part-Time)
Family-Owned Food Carts
12.2016 - Current
- Assisted in managing day-to-day operations across multiple food cart locations. Handled cash management, inventory restocking, and vendor ordering. Supported hiring, training, and supervision of staff to ensure service and safety standards. Provided customer service during high-traffic hours in the 5th Avenue district. Maintained compliance with NYC food safety procedures and opening/closing duties.
- Coordinated daily operations to optimize food cart schedules and routes.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
Front of House (Opening Team)
Curly's Bagels
06.2023 - 07.2023
- Helped launch a new store, supporting setup, workflow planning, and team training. Manage POS, cash handling, and guest interactions in a fast-paced environment. Established strong service standards for a new customer base.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Server
Tavern Bar & Grill
12.2021 - 12.2022
- Delivered polished table service while managing guest expectations and timing. Handled large parties, coordinating with staff to ensure seamless service. Frequently recognized for upselling and enhancing guest experiences.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for Bar/restaurant with social relevancy and intentionality.
Service Advisor
Pep Boys
12.2020 - 12.2021
- Advised customers on maintenance, diagnostics, and repairs with transparent communication. Contributed to major revenue growth, supporting $700K in sales within 8 months. Built trust and long-term customer relationships through clear, honest guidance.
Barista
Starbucks
12.2019 - 12.2020
- Delivered friendly, accurate service during high-volume rush periods. Maintained speed, consistency, and quality across complex drink orders.
Warehouse Associate
Amazon
12.2018 - 12.2019
- Met strict productivity and accuracy targets in a demanding fulfillment environment. Strengthened skills in time management, detail orientation, and workflow efficiency.
- Consistently lifted materials weighing as much as 50 pounds.
Server
Emmy Squared Pizza
12.2017 - 12.2018
- Promoted from prep cook to server across multiple locations. Ensured high standards of food quality and refined table service.
- Oversaw dining area cleanliness, maintaining a welcoming atmosphere for guests.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
Server / Busser
Le Pain Quotidien
12.2015 - 12.2017
- Advanced from busser to server in a high-volume café. Strengthened multitasking, communication, and guest service skills. Frequently handled large tables and busy shifts.
Cashier / Line Cook / Prep
Burger Garage
12.2014 - 12.2015
Cashier
Desi Bowl
12.2014 - 12.2014
Prep / Cashier (Opening Team)
The Sandwich King
12.2013 - 12.2014
Education
High School Diploma -
High School of Applied Communications
Long Island City, NY06.2018
Associate of Arts - Petroleum Engineering
Queensborough Community College
Oakland Gardens, NY05-2026
Skills
- Pos Systems
- Cash Handling & Transaction Management
- Persuasion & Negotiation
- ARABIC
- SPANISH
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
Timeline
Server
Lowery Bar & Kitchen
07.2023 - Current
Front of House (Opening Team)
Curly's Bagels
06.2023 - 07.2023
Server
Tavern Bar & Grill
12.2021 - 12.2022
Service Advisor
Pep Boys
12.2020 - 12.2021
Barista
Starbucks
12.2019 - 12.2020
Warehouse Associate
Amazon
12.2018 - 12.2019
Server
Emmy Squared Pizza
12.2017 - 12.2018
Operations Assistant / Manager (Part-Time)
Family-Owned Food Carts
12.2016 - Current
Server / Busser
Le Pain Quotidien
12.2015 - 12.2017
Cashier / Line Cook / Prep
Burger Garage
12.2014 - 12.2015
Cashier
Desi Bowl
12.2014 - 12.2014
Prep / Cashier (Opening Team)
The Sandwich King
12.2013 - 12.2014
High School Diploma -
High School of Applied Communications
Associate of Arts - Petroleum Engineering
Queensborough Community College