Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belal Simjee

Fairfield,CA

Summary

Highly motivated and detail-oriented with a strong foundation in data analysis. Eager to apply analytical skills and contribute in a challenging and collaborative environment.

Overview

15
15
years of professional experience

Work History

Server

Ruth's Chris Steakhouse
Walnut Creek, California
12.2024 - Current
  • Certified corporate trainer
  • Ensured customer satisfaction and delivering great customer service at California's busiest restaurant
  • Handled large amounts of cash

Hearing Representative/Office Assistant - Volunteer

Hodson and Mullin
09.2024 - Current
  • Responsible for performing various clerical tasks to support the smooth operation of an office
  • Answered phone calls
  • Managed mail
  • Scheduled appointments
  • Maintained files
  • Ordered office supplies
  • Welcoming visitors
  • Ensured the office space is organized
  • Assisted new and existing clients by informing them of their rights and informing them how the Workers Compensation system works by utilizing the information provided by the State of California
  • Provided a range of administrative support to the attorneys and other office staff in an organized and forward-thinking manner in a fast-paced environment
  • Assisted in the preparation of materials for the attorneys on staff as well as to other office staff

Client Support Representative

Equicopy
08.2024 - 09.2024
  • Assisted with maintaining messaging discipline and driving effective communications to intended audiences across virtual and in-person platforms, further enhancing products and strategic frameworks, and leveraging existing relationships in support of Geminis mission
  • Assisted with the development of methodology and analytical auditing tools to document and evaluate the overall effectiveness of communications efforts in achieving desired results with internal and external audiences, including reach and timeliness
  • Maintained and collaboratively updated the team's administrative and guiding material
  • Supported the Account Manager(s) in a defined region, by utilizing problem-solving skills, effective judgment, and strong time management
  • Engaged with clients, navigated systems seamlessly, and played a vital role in entering orders, researching and resolving issues, and maintaining clear communication with stakeholders
  • I was responsible for conducting research, displaying attention to detail, and handling communications professionally
  • Retrieved records from medical facilities, employers, and insurance companies promptly
  • Scheduled appointments and maintain accurate notes
  • Ensured data accuracy while navigating various systems, spreadsheets, and websites
  • Interacted with locations, always maintaining a professional demeanor
  • Provided a range of administrative support to the executive staff in an organized and forward-thinking manner in a fast-paced environment
  • Assisted in the preparation of materials for the supervisors of my department for meetings
  • Rigorously maintained complex and dynamic work schedules
  • Coordinated logistics for internal and external events, meetings, conferences, and presentations
  • Handled incoming and outgoing phone calls
  • Served as the go-to person for all events, and department needs
  • Collaborated with department leadership
  • Performed department coordination duties that that are highly confidential
  • Provided administrative assistance to my supervisory staff as well as for other departments
  • Managed special projects as assigned

Client Support Representative

Gemini Legal
08.2022 - 08.2024
  • Assisted with maintaining messaging discipline and driving effective communications to intended audiences across virtual and in-person platforms, further enhancing products and strategic frameworks, and leveraging existing relationships in support of Geminis mission
  • Assisted with the development of methodology and analytical auditing tools to document and evaluate the overall effectiveness of communications efforts in achieving desired results with internal and external audiences, including reach and timeliness
  • Maintained and collaboratively updated the team's administrative and guiding material
  • Supported the Account Manager(s) in a defined region, by utilizing problem-solving skills, effective judgment, and strong time management
  • Engaged with clients, navigated systems seamlessly, and played a vital role in entering orders, researching and resolving issues, and maintaining clear communication with stakeholders
  • I was responsible for conducting research, displaying attention to detail, and handling communications professionally
  • Retrieved records from medical facilities, employers, and insurance companies promptly
  • Scheduled appointments and maintain accurate notes
  • Ensured data accuracy while navigating various systems, spreadsheets, and websites
  • Interacted with locations, always maintaining a professional demeanor
  • Provided a range of administrative support to the executive staff in an organized and forward-thinking manner in a fast-paced environment
  • Assisted in the preparation of materials for the supervisors of my department for meetings
  • Provided community outreach and educating clients and potential clients the services provided by Gemini
  • Used best practices when approaching and engaging diverse populations, including those who have intellectual/developmental disabilities, with cultural competency
  • Develop and maintain effective partnerships and collaborations with internal and external community stakeholders and state agencies
  • Identify solutions and barriers for improving access to service systems by synthesizing data gained via collaboration with diverse stakeholders
  • Coordinated logistics for internal and external events, meetings, conferences, and presentations
  • Handled incoming and outgoing phone calls
  • Served as the go-to person for all events, and department needs
  • Collaborated with department leadership
  • Performed department coordination duties that that are highly confidential

Server

Ruth's Chris Steakhouse
12.2021 - 08.2022
  • Reported to work as indicated on the work schedule and in the correct uniform
  • Practiced positive personal hygiene and cleanliness habits during all work shifts
  • Obtained station assignments from host/hostess or Manager-On-Duty at the start of the work shift
  • Correctly completed all assigned opening and side work duties in a timely manner
  • Set-up and restock service stations before, during and after service; restocks glassware, ice and other items needed for the bar
  • Greeted Guests immediately, make suggestions and answer questions regarding food, beverages and service
  • Practiced salesmanship to enhance the dining experience
  • Processed guests’ orders
  • Ensured that all food and beverages were delivered and promptly served
  • Observed restaurant diners to ensure that guests are satisfied with food, beverages and service
  • Packaged all leftovers tableside according to RCSH standards
  • Cleared and replaced items (e.g., dishes, silverware, beverage containers) as needed for next course
  • Maintained tables and station according to RCSH standards throughout the dining experience
  • Practiced teamwork by assisting fellow Team Members, as needed, by serving food, practicing table maintenance and bussing to enhance our Guests’ dining experience
  • Communicated any and all situations with the manager-on-duty where a guest may express concern or dissatisfaction with any aspect of the dining experience
  • Followed all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant
  • Supported other front-of-house positions as needed, providing a seamless guest experience to all guests
  • Performed all duties and maintain knowledge of all standards and procedures, as stated in the RCSH
  • Performed additional duties as assigned
  • Supervisor: Kayleigh Schmidt (925-977-3477)
  • Okay to contact this Supervisor: Yes

Driver

Lyft
10.2017 - 01.2021
  • Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
  • Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
  • Drive V
  • I
  • P
  • To various destinations upon request, with knowledge of various cities and efficient routes
  • Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations

Server

Red Lobster
10.2019 - 03.2020
  • Certified corporate trainer
  • Ensured customer satisfaction and delivering great customer service at California's busiest restaurant
  • Handled large amounts of cash

Public Safety Communications Dispatcher

San Francisco Department of Emergency Management
09.2018 - 02.2019
  • Received emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers
  • Dispatched police, fire and EMS field units to specific locations using a computer aided dispatch system, multiple video display terminals, two-way radio dispatch console and related equipment
  • Evaluated incoming reports of police, fire and medical emergencies
  • Monitored, coordinated and accurately maintained the status of incidents and record of dispatched emergency service personnel and apparatus
  • Received and disseminated information from other law enforcement and emergency service computer networks and maintained confidentiality of information
  • Maintained up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, Police, Fire, EMS and other emergency service providers
  • Responded to routine and non-routine inquiries regarding police, fire, or emergency medical services
  • Responded, reported and mobilized as necessary

Field Claims Adjuster

Farmers Insurance
07.2017 - 10.2017
  • Investigated, confirmed coverage, determined liability, established damages, reported status and negotiated the settlement of assigned cases
  • Had the authority to make payment of assigned claims within prescribed limits, with supervisory review and approval
  • Adjusted all types of claims
  • Inspected damaged property, vehicles, and also determined claims related damage
  • Estimated the cost of repair or replacement of damaged or stolen property and vehicles
  • Determined and reported on subrogation potential
  • Initiated the sale of salvage vehicles, personal property, and miscellaneous salvage items
  • Reported theft, fraud, and arson losses as required to state and industry agencies
  • Performed most duties on an individual basis, and work has a direct bearing on Management results
  • Represented the Company from a public relations standpoint and must conduct oneself as a member of Management at all times
  • Performed other duties as assigned

Master Coordination Center Officer

Transportation Security Administration
09.2010 - 07.2017
  • Assisted compiled, and aggregated data and assisted management to prepare accurate and timely daily, weekly, and monthly reports there were electronically submitted to headquarters
  • Independently conducted research and interpreted historical qualitative and quantitative data in support of and assist with the Airport Security initiatives, including data collection and identification of systemic patterns
  • Create and utilize evaluation tools (e.g
  • Polls, informal feedback, questionnaires, and training evaluations) to analyze and measure the effectiveness of State Plan activities, and to assess gaps and needs
  • Utilized the Standard Operating Procedures manual to deliver training and technical assistance on a variety of topics related to intelligence briefings, data collection, and other pertinent information to all stakeholders involved
  • Used best practices when approaching and engaging diverse populations, including those who have intellectual/developmental disabilities, with cultural competency
  • Acted as the Terrorism Liaison Officer and provided consultation, problem-solving and guidance to stakeholders
  • Rigorously maintained complex and dynamic work schedules
  • Coordinated logistics for internal and external security events, meetings, conferences, and presentations
  • Collaborated with leadership and administrative assistants and shareholders
  • Performed security related, non-security related, and department coordination that included, but were not limited to, that were highly confidential and required having a government secret security clearance
  • Also coordinated review of information that required signatures from the federal security director or other executive level personnel
  • Provided administrative assistance to other managers and staff as needed
  • Managed special projects as assigned
  • Conducted less complex inspections or portions of more complex inspections
  • Applied basic technical inspection knowledge acquired in formal core training and on-the-job training (OJT), along with any limited experience gained prior to or after such training
  • Conducted regulatory inspections and investigations, and supporting criminal investigations related to alleged or suspected security violations
  • Responded to security incidents, threats, violations, or potential violations
  • Provided overt and covert presence, including high visibility activities, to detect and reduce identified security threats and vulnerabilities
  • Participated in covert and overt testing and audits, as well as vulnerability assessments
  • Researched content utilizing the Standard Operating Procedures for TSA and created PowerPoints for presentations
  • Reviewed and analyzed assessment reports and testing results with specific attention to identifying unusual trends or actions that appear to have the potential for developing a security or safety problem

Education

Bachelor's degree - Communications - Journalism

California State University, Fullerton
Fullerton, CA
06.2009

Skills

Customer service,

Timeline

Server

Ruth's Chris Steakhouse
12.2024 - Current

Hearing Representative/Office Assistant - Volunteer

Hodson and Mullin
09.2024 - Current

Client Support Representative

Equicopy
08.2024 - 09.2024

Client Support Representative

Gemini Legal
08.2022 - 08.2024

Server

Ruth's Chris Steakhouse
12.2021 - 08.2022

Server

Red Lobster
10.2019 - 03.2020

Public Safety Communications Dispatcher

San Francisco Department of Emergency Management
09.2018 - 02.2019

Driver

Lyft
10.2017 - 01.2021

Field Claims Adjuster

Farmers Insurance
07.2017 - 10.2017

Master Coordination Center Officer

Transportation Security Administration
09.2010 - 07.2017

Bachelor's degree - Communications - Journalism

California State University, Fullerton

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Belal Simjee