B'Elanna Plummer

Sales Associate

Boscov's

Milford, CT

07.2023 - 06.2024

Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Processed credit card transactions quickly and securely.
Provided accurate information about products, prices and services.
Handled customer complaints in a professional manner.
Greeted customers and provided exceptional customer service.
Maintained up-to-date knowledge of store merchandise and policies.
Attended weekly team meetings to review performance goals and objectives.
Processed returns, exchanges, and refunds in accordance with company policies.
Assisted customers with product selection, sizing and styling.
Restocked shelves as needed to ensure sufficient inventory levels.
Processed transactions using a point-of-sale system.
Helped customers find specific products, answered questions, and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Used technology resources to assist customers in locating and selecting items.
Built and maintained relationships with peers and upper management to drive team success.
Developed trusting relationships with customers by making personal connections.
Answered incoming telephone calls to provide store, products and services information.
Collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures, and customer services.
Assessed customer needs to provide assistance and information on product features.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Organized store by returning merchandise to proper areas and restocked displays.
Recommended, selected and located merchandise based on customer desires.
Maintained knowledge of sales and promotions, return policies and security practices.
Bagged or packaged purchases and wrapped gifts.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Prepared merchandise for purchase or rental.
Computed purchases and received and processed cash or credit payment.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Watched for and recognized security risks and thefts to prevent or handle situations.
Greeted customers to determine wants or needs.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Answered store and merchandise questions and led customers to wanted items.
Cleaned shelves, counters and tables to maintain organized store.
Placed special orders or called other stores to find desired items.

Summary

Overview

Work History

Sales Associate

Education

Associate of Applied Science -

GED -

High School Diploma -

Skills

Affiliations

Timeline

Sales Associate

Associate of Applied Science -

GED -

High School Diploma -

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