B'Elanna Trowbridge

• Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
• Provided exceptional service by proactively addressing customers'' needs and concerns.
• Improved customer satisfaction by resolving issues efficiently and professionally.
• Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
• Built lasting relationships with clients through effective communication and attentive service.
• Supported sales efforts through targeted outreach activities, resulting in new client acquisitions.
• Demonstrated empathy when addressing sensitive situations, creating trust between the company and clientele.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.

· Print, package, inspect, and mail client’s life insurance policies.

· Investigate agents’ commissions, adjust agents’ commissions as needed, and report any unreported policies that were replaced.

· Using Microsoft Word to create letters notifying an increase of premium.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.