Augustin Tronou
Chicago,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Movie Theater Supervisor
The New 400 Theater
12.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
Movie Theater Attendant
Harper Theater
06.2021 - 12.2022
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
Education
College Credit -
Oakton Community College
Chicago, Illinois05.2018
College Credit -
Kennedy King College
Chicago, Illinois05.2015
High School Diploma -
Uplift Community High School
Chicago, Illinois05.2014
Skills
- Capable of working independently or as a team
- Good Communication
- Follows Protocol and procedures
- Leadership
- Adaptability
- Time Management
Timeline
Movie Theater Supervisor
The New 400 Theater
12.2022 - 08.2023
Movie Theater Attendant
Harper Theater
06.2021 - 12.2022
College Credit -
Oakton Community College
College Credit -
Kennedy King College
High School Diploma -
Uplift Community High School