Belaynesh Butler
Richardson,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Bartender
Smoking Woods BBQ
01.2021 - 01.2023
- Greet customers with a smile, build rapport, and maintain cleanliness of bar area
- Provide excellent customer service, quality beverages, and a hospitable experience
- Obtain knowledge of the restaurant to effectively upsell on spirits and menu items.
Customer Service Representative
Alorica
01.2020 - 01.2022
- Answer phones to assist customers with devices and/or service issues
- Promote new deals or plans that would best suit customers accounts while driving sales
- Deescalate upset customers assuring that they are satisfied at the end of the call
- Take necessary steps to prevent disconnection and account closing.
Caregiver
Pacific Homecare Services
Fairmont, CA
12.2019 - 01.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Management Assistant
First Pointe Management Group
Berkeley
01.2016 - 01.2020
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
- Handled confidential information with discretion and maintained organized filing systems.
- Assisted in the preparation of budgets by compiling data related to costs and revenues.
- Developed project plans by coordinating tasks among various departments.
- Answered phone calls from vendors regarding orders or other inquiries.
- Managed payroll records for all employees in accordance with company policies.
- Prepared documents for external auditing processes as needed.
- Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
Shift Lead/Barista
Starbucks
Oakland
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Created weekly staff schedules to ensure adequate coverage.
- Ensured that all safety protocols were followed at all times.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
Office Coordinator
Serenity Group Homes
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Greeted visitors and directed them to the appropriate area or person.
- Processed invoices and coded documents according to company procedure standards.
- Followed up with customer inquiries via phone or email promptly.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
Education
Berkeley City College
High School Diploma -
Hoover High School
Skills
- Microsoft
- Excel
- PowerPoint
- Customer Service
- Organization
- Account Management
- Leadership
- Payment Processing
- Food Service
- Menu Memorization
- Suggestive Selling
- Beverage Preparation
- Food Running
- Cash and credit transactions
- Complex Problem-Solving
- Service-oriented mindset
- Marketing and sales experience
- New Hire Training
- Bar service preparation
Timeline
Bartender
Smoking Woods BBQ
01.2021 - 01.2023
Customer Service Representative
Alorica
01.2020 - 01.2022
Caregiver
Pacific Homecare Services
12.2019 - 01.2020
Management Assistant
First Pointe Management Group
01.2016 - 01.2020
Shift Lead/Barista
Starbucks
Office Coordinator
Serenity Group Homes
Berkeley City College
High School Diploma -
Hoover High School
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