Kaylynn Belcher
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Freelance Content Writer / Virtual Assistant
Self-employed
03.2023 - Current
- Enhanced client satisfaction by delivering high-quality content, tailored to their specific needs and requirements.
- Streamlined workflow for greater efficiency by implementing a project management system for tracking assignments and deadlines.
- Collaborated with clients to develop compelling content strategies, resulting in increased website traffic and user engagement.
- Conducted comprehensive research on diverse topics, ensuring accuracy and relevance of information in all written materials.
- Edited and proofread content for grammar, punctuation, and style consistency to maintain a professional tone.
- Optimized web content using SEO best practices, improving search engine rankings and online visibility.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Expanded writing skillset by exploring various formats such as social media updates, email campaigns, video scripts, and ebooks.
- Continuously updated knowledge of industry trends to stay ahead of the curve when creating fresh content ideas for clients.
- Recommended appropriate calls-to-action within the content to drive desired consumer behaviors.
- Ghostwrote articles for different clients and agencies in Lifestyle and Beauty industries, incorporating relevant SEO terms and interlinking.
Area Sales Manager
Western Funding, Incorporated
09.2022 - 03.2023
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Presented and communicated company products and services to all levels of management within Independent and Franchise dealerships.
- Developed, maintained, and grew current and potential dealer partners within the Independent and Franchise communities.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Implemented systems and procedures to increase sales.
Administrator
Hightower St Properties, LLC
07.2020 - 09.2022
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Leveraged bookkeeping software and automated processes to reduce errors.
Financial Services Representative
Elevated Wealth Group, LLC
02.2019 - 04.2020
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Mentored junior colleagues in sales techniques and product knowledge, fostering a collaborative work environment.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and delivered financial presentations to drive client engagement.
- Prepared detailed financial reports to monitor and assess portfolio performance.
- Facilitated the completion of Life Insurance pre-licensing study as well as courses for new agents to ensure their success in passing the NC Life Insurance Commission Exam.
Call Center Coordinator
Anderson Automotive Group
10.2015 - 03.2019
- Improved customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Streamlined call center operations by implementing new processes, resulting in reduced wait times and increased productivity.
- Assisted customers by scheduling appointments for repair and maintenance services
- Optimized scheduling processes to maximize staffing efficiency and maintain optimal service levels during peak hours.
- Increased first-call resolution rates through effective problem-solving techniques and comprehensive product knowledge training.
- Continuously updated knowledge about company products/services to provide accurate information and maintain credibility with clients.
- Maintained strong relationships with other departments, working cohesively to ensure a seamless customer experience across all touchpoints.
Administrative Coordinator
Vaporillo's Electronics
06.2012 - 12.2014
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Remotely Maintained company website; photography, logo creation, digital sales.
- Streamlined project management by organizing and maintaining digital files for easy access and collaboration.
- Managed procurement processes by creating purchase orders, obtaining approvals when required, following up with suppliers to ensure timely delivery.
Education
Some College - Nursing
Langston University School of Nursing
Langston, OK05.2012
Some College - Human Biology
University of North Carolina At Pembroke
Pembroke, NC05.2009
Skills
- Complaint Resolution
- Workflow Management
- Service Delivery Optimization
- Information Security
- One Call Resolution
- Project Management
- Technical Support
- Training and Mentoring
- Customer Relationship Management Software (CRM)
- Effective Writing
- Product Descriptions
- Account Management
Timeline
Freelance Content Writer / Virtual Assistant
Self-employed
03.2023 - Current
Area Sales Manager
Western Funding, Incorporated
09.2022 - 03.2023
Administrator
Hightower St Properties, LLC
07.2020 - 09.2022
Financial Services Representative
Elevated Wealth Group, LLC
02.2019 - 04.2020
Call Center Coordinator
Anderson Automotive Group
10.2015 - 03.2019
Administrative Coordinator
Vaporillo's Electronics
06.2012 - 12.2014
Some College - Nursing
Langston University School of Nursing
Some College - Human Biology
University of North Carolina At Pembroke