Belem Tavera
Austin,TX
Summary
Dynamic retail professional with extensive experience at Xclusive Trading Inc, excelling in sales strategies and customer service. Proven track record in loss prevention and merchandise display, achieving significant sales growth. Adept at fostering relationships and training teams, driving performance and enhancing customer satisfaction through proactive engagement and effective communication.
Overview
9
9
years of professional experience
Work History
Store Manager
Xclusive Trading Inc
03.2018 - 12.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Floor Associate
Xclusive Trading Inc
12.2017 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
District Manager
Solitaire Trading
04.2022 - 08.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Managed accounts to retain existing relationships and grow share of business.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Built relationships with customers and community to establish long-term business growth.
- Drove sales by developing multi-million dollar contract sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Floor Associate
Solitaire Trading
05.2022 - 04.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Communication with customers professionally and proactively to provide product information and advice.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Utilized customer feedback to improve services and apply best practices.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
District Manager
Xclusive Trading Inc
08.2020 - 05.2022
- Managed several venues, maintaining exceptional quality benchmarks.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Communicated product quality and market comparisons by creating sales presentations.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Organized and maintained staff weekly schedules.
Cashier
El Rancho Supermercado
06.2018 - 11.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sales Floor Associate
TJX Companies
06.2016 - 09.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Communication with customers professionally and proactively to provide product information and advice.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX2018
Skills
- Point-of-sale system
- Sales trends
- Retail merchandising expertise
- Sales expertise
- Store cleaning
- Goal oriented
- Product promotion
- Loss prevention
- Shrinkage control
- Customer service
- Sales floor recovery
- Cleaning
- Sales demonstration
- Product processing
- Cash handling
- Merchandise display
- Shipment processing
- Brand awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Floor Associate
Solitaire Trading
05.2022 - 04.2023
District Manager
Solitaire Trading
04.2022 - 08.2023
District Manager
Xclusive Trading Inc
08.2020 - 05.2022
Cashier
El Rancho Supermercado
06.2018 - 11.2018
Store Manager
Xclusive Trading Inc
03.2018 - 12.2024
Sales Floor Associate
Xclusive Trading Inc
12.2017 - Current
Sales Floor Associate
TJX Companies
06.2016 - 09.2017
High School Diploma -
Pflugerville High School
Similar Profiles
Karmen HernandezKarmen Hernandez
Training Manager at Xclusive Trading Inc. Metro by T-MobileTraining Manager at Xclusive Trading Inc. Metro by T-Mobile
Leonardo MoraLeonardo Mora
Area Manager at Xclusive ServicesArea Manager at Xclusive Services
Erick VargasErick Vargas
Lobby Attendant at Xclusive StaffingLobby Attendant at Xclusive Staffing