BELEN FLORES
South Gate,CA
Summary
Results-driven Quality Assurance and Data Analytics professional with experience in QA/QC audits, compliance monitoring, data validation, KPI analysis, performance reporting, and continuous quality improvement. Proven ability to identify data and documentation discrepancies, develop performance tracking systems and dashboards, monitor corrective actions, and translate operational data into actionable insights. Experienced in maintaining data integrity across HMIS, CHAMP, Tableau, Microsoft Excel, Google Sheets, and internal databases. Bilingual in English and Spanish.
Overview
3
3
years of professional experience
Work History
Quality Assurance Coordinator
Home At Last CDC
04.2026 - Current
- Conduct QA/QC audits of case records, program documentation, and database entries to evaluate accuracy, completeness, timeliness, data integrity, and compliance with established program requirements.
- Monitor and analyze quality, compliance, and performance KPIs to identify documentation deficiencies, recurring discrepancies, performance gaps, and trends requiring corrective action.
- Develop and maintain QA dashboards, tracking spreadsheets, databases, and monitoring tools to measure case manager compliance, documentation completion, data quality, error trends, and performance.
- Track corrective actions, communicate audit findings, and collaborate with program teams to resolve deficiencies, strengthen accountability, and support continuous quality improvement (CQI).
Intake Specialist
Home At Last CDC
11.2025 - 04.2026
- Managed high-volume client intake workflows for a temporary winter shelter program, verifying eligibility and required documentation while maintaining accurate and timely records in HMIS, CHAMP, and internal databases.
- Monitored bed utilization, vacancy, and inventory KPIs, consistently supporting approximately 90% bed utilization through accurate capacity tracking, intake coordination, and timely client placement.
- Performed data quality reviews to identify and resolve missing, incomplete, or inconsistent information, strengthening documentation accuracy, compliance, and reporting reliability.
- Coordinated referrals and placements with internal teams and community partners to optimize program capacity, minimize vacant-bed time, and support timely access to client services.
Data Analyst
West Coast Trial Lawyers
07.2023 - 12.2024
- Analyzed operational and performance datasets to monitor KPIs, productivity trends, quality metrics, performance variances, and operational improvement opportunities.
- Designed a KPI-based performance ranking methodology for intake specialists using defined productivity and quality measures to improve visibility into individual and team performance.
- Developed dashboards, performance trackers, and recurring reports to monitor operational metrics, improve reporting accuracy, and provide actionable insights for management decision-making.
- Conducted data validation and quality checks to identify inconsistencies, resolve reporting discrepancies, maintain data integrity, and strengthen reliability of performance reporting.
Education
Master of Science - Marketing — Market Research & Data Analytics
Southern New Hampshire University
Manchester, NH01-2023
Bachelor of Arts - Journalism & Public Relations
Humboldt State University
Arcata01-2018
Skills
- Quality & Analytics: QA/QC Audits
- Compliance Monitoring
- KPI Dashboards
- Performance Reporting
- Data Validation
- Corrective Action Tracking
- Trend Analysis
- Process Improvement
- Continuous Quality Improvement
- Systems & Tools: HMIS
- CHAMP
- Tableau
- Microsoft Excel
- Google Sheets
- Quality management systems
- Documentation management
- Languages: Bilingual English and Spanish
Timeline
Quality Assurance Coordinator
Home At Last CDC
04.2026 - Current
Intake Specialist
Home At Last CDC
11.2025 - 04.2026
Data Analyst
West Coast Trial Lawyers
07.2023 - 12.2024
Master of Science - Marketing — Market Research & Data Analytics
Southern New Hampshire University
Bachelor of Arts - Journalism & Public Relations
Humboldt State University