BELEN GONZALEZ
San Diego,California
Summary
Performance-oriented sales leader with proven expertise in revenue management, client acquisition and account servicing. Diligently research competitors and market conditions to remain lean and agile in face of changing expectations and conditions. Excellent negotiator and influential program managers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Freight Sales and Marketing Lead
UPS
California
06.2023 - 12.2023
- Improved team performance by 30% and brand awareness by 25% through training and active involvement in promotional activities
- Achieved 10% growth in new accounts and reduced lost business by 12% in the territory
- Reduced issue resolution time by 30% and improved report accuracy by 25%
- Consistently met and exceeded sales targets by 10% through effective success planning
- Enhanced visibility by 20% in targeted markets through key account relationships
- Increased sales and gross profit margins by 15% through strategic insights
- Boosted customer satisfaction by 20% through tailored services
- Reduced response time by 40% for customer inquiries.
- Analyzed market trends and customer feedback to identify opportunities for improvement.
- Assisted in the development of product launch campaigns for new products and services.
Executive Director of Operations
GORILLA MOVERS
San Diego, CA
03.2021 - 06.2023
- Boosted client satisfaction by 20% using strategic measures and proactive interaction
- Developed business growth by 15% through data-driven strategies and targeted marketing
- Provided leadership and guidance to subordinate managers and supervisors.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Managed efficiency by 35% through innovative estimation methods and cost analytics
- Boosted team productivity by 25% using strategic hiring and comprehensive training
- Optimized administrative procedures for compliance, enhancing operational efficiency notably
- Guaranteed customer satisfaction with comprehensive service details and estimates
- Directed recruitment, training, and supervision for exceptional team performance
- Operate, 26FT Truck when needed
- Managed day-to-day operations of a large staff in multiple departments.
Child Support Officer
Office of the Attorney General
El Paso, TX
12.2016 - 03.2021
- Achieved 95% client satisfaction via strategic actions and swift service delivery
- Boosted efficiency by 20% via advanced POS system/tool implementation
- Managed large inquiry and complaint volumes, keeping average call time to 3-4 minutes
- Boosted staff performance via training and technical aid for effective child support case handling
- Maintained high security and confidentiality standards, ensuring accurate virtual files
- Assessed child support cases thoroughly, ensuring strict protocol adherence for actions
- Conducted detailed child support case study via TXCSES for precise data management
- Exhibited discipline and collaboration in a two-year remote work situation
- Showcased robust communication, leadership skills throughout tenure.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Prepared reports summarizing program activities including statistical data on caseloads and collections.
Customer Service Representative
Cutter/Atlantic Aviation
El Paso, TX
05.2010 - 12.2016
- Provided customer satisfaction to 95% by enhancing transaction efficiency through POS systems
- Revolutionized lodging system, boosting bookings by 25% and improving staff morale
- Demonstrated professionalism and hospitality, consistently ensuring positive customer experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate Of Applied Sciences In Culinary Arts - Applied Sciences
El Paso Community College
Skills
- Salesforce CRM
- Client Relationship Management
- Vendor Relationship Management
- Operations Management
- Territory Management
- Social Media Marketing
- Microsoft Dynamics
- POS Terminals
- High-Growth Strategies
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Freight Sales and Marketing Lead
UPS
06.2023 - 12.2023
Executive Director of Operations
GORILLA MOVERS
03.2021 - 06.2023
Child Support Officer
Office of the Attorney General
12.2016 - 03.2021
Customer Service Representative
Cutter/Atlantic Aviation
05.2010 - 12.2016
Associate Of Applied Sciences In Culinary Arts - Applied Sciences
El Paso Community College
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