Belen Gonzalez Munera

• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Adapted programs in response to changing circumstances or new information, ensuring continued relevance and effectiveness over time.
• Assisted in planning and hosting a national conference yearly in 5 different states.
• Created partnerships for collaboration of social justice issues.
• Hosted sessions with lived-in survivor consultants and collaborated in writing reports for information on restorative justice issues.
• Planned and executed a summit for justice with over 75 different partners in the reentry field.
• Produced e-learning modules on different crime types on articulate 360.
• Lead outreach for different events for the organization.
• Hired and managed the special events and intern projects team.
• Assisted in writing grant reports for the grant funder The MacArthur foundation.
• Coordinated a panel of survivors to present at the national conference hosted by NCVC.
• Strategically planned decor and materials for the national conference.
• Coordinate sponsorship requests for the national conference.
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• Supervised, coached, and mentored my team of 15 Victim Assistance Specialists. Including guidance on difficult interactions as well as providing professional development opportunities.
• Created and managed a schedule using the scheduling program humanity.
• Formed and maintained partnerships with other victim services providers in DC.
• Received a certification to be a sexual assault response advocate and coordinate response with hospital advocates and the metropolitan police department.
• Coordinated outreach events in Washington DC and prepped materials.
• Presented to victim services organizations on The DC Victim Hotline and Victim Connect Hotline.
• Collaborated with the leadership team on protocol, training, external material, and data analysis on programs.
• Assisted in taking hotline interactions to provide support to the team.

● Provide on-call duties and help field calls, chats, or texts.

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Worked with toasy system to place orders, manage bills, and handle complimentary items.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Assist in working the sales booth at the Fells Point Festival yearly.
• Fill is as on call manager as needed by restaurant managent staff.
• Make and serve drinks to customers.
• Managed events at the restaurant depending on the season.
• Catered to parties and private events.
• Participated in off site catering events to large partners.

• Answer hotline phone calls, chats, and texts in English and Spanish.

• Speak to victims calling in and advocate on their behalf to receive services.

• Connect victims to needed resources.

• Gather all details for a report to law enforcement.

• Coordinate potential extractions with law enforcement.

• Report situations to law enforcement and ask for immediate assistance if needed.

• Provide emotional support to potential victims and address concerns.

• Follow up with victims and address any further assistance they might need.