BELEN H. THOMPSON

• Responsible for ASD Classroom during 2024 summer semester.
• Facilitated peer interactions and group activities, encouraging socialization among autistic students.
• Maintained accurate records of student progress.
• Worked with individual Autistic student to provide additional support and reduce the student’s aggressive behavior.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Have provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
• Fostered positive classroom environment, managing student behavior and promoting respect.
• Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
• Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.

Company Overview: Great HealthWorks is committed to create effective, science based nutritional supplements to promote optimal health and quality of life

• Facilitated stakeholder meetings to gather input on training needs, fostering collaborative relationships with clients.
• Met with Stakeholders and discussed needs, assessed performance deficiencies, developed training and designed and developed solutions to improve performance
• Ensured alignment between learning objectives and assessment strategies, promoting accurate measurement of desired outcomes.
• Collaborated with subject matter experts to create accurate and effective training modules.
• Structured courses to meet students' needs based on proficiency readiness assessments.
• Developed the facilitator materials and conducted facilitator training that included instructor teach-backs
• Assessed the effectiveness of the training and implemented countermeasures
• Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.

Company Overview: Global supplier of office products and services with annual sales of approximately $11B employing approximately 38K associates

• Implemented and Managed the Strategic Vendor Program for the Contract Division which resulted in 36 million dollars of revenue in 2016
• Assessed need and developed and implemented solutions enabling associates to improve their performance / change behaviors to better meet needs of customers and meet goals and objectives
• Designed operational and systems training for OfficeMax sales associates moving to Office Depot system
• Established and managed the process to reward top monthly sales performers for gamification initiatives
• Developed training that correlated job functions to key performance behaviors enabling management to provide feedback that improves performance

Company Overview: Global supplier of office products and services with annual sales of approximately $11B employing approximately 38K associates

• Member of In-Store Customer Experience (ISXE) team Participated in change initiative for store in North America
• Assessed training needs and developed training materials (online courses, job aids, workbooks, store’s playbook, videos, etc.) and facilitated leadership, change management, and associate training
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Company Overview: Leader in recruiting and staffing industry with 70+ years of experience connecting job seekers to employers that prove mutually successful match

• Conducted and developed Human Resources compliance training for Office Depot
• Led Harassment Prevention Project
• Met with business partners throughout organization and developed scenarios meeting the specific needs of different business units
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated customer needs and feedback to drive product and service improvements.

Company Overview: Certified public accounting firm with offices in Miami, Ft Lauderdale, Boca Raton, West Palm Beach and New York City

• Established BDPB University
• Developed curriculums for different functional areas of the firm
• Opened training to external participants in 2008
• Established learning management system for organization, which tracked firm members’ objectives

Company Overview: Interval International is a subsidiary of ILG, Inc. Interval International, a leading global provider of membership and leisure services to the vacation industry

• Headed the Employee Development efforts for the United States, Latin America and Europe
• Increased effectiveness of managers that graduated from management rotation program by 25%
• Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
• Establishing performance standards, testing, and guidelines for prospective managers
• Developed comprehensive employee training programs, resulting in a more skilled workforce.
• Created succession planning strategies to ensure leadership continuity and long-term success.

• Develop and deliver programs that enabled bank executives in Latin America and the Caribbean to understand the card business and ensure the continued profitability of Visa and the preeminence of the Visa Brand
• Facilitated these seminars to member banks (for a fee) in Spanish, English and Portuguese

• Researched, compiled and analyzed data, and presented findings to management that assisted in decision-making and established strategic initiatives
• Developed and tracked indicators that enabled executive management to assess how well the different business units met their objectives

• Established management training at CAC
• Developed training plan that addressed the strategic needs of the corporation
• Conducted customer based needs assessment and developed a customer services program based on the customers’ needs and expectations - Improved customer satisfaction at the clinics by 20%
• Developed and conducted OSHA training for employees that worked in the Clinics