Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Belen Madrigal

Winton,CA

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Receptionist

Merced Optometry
05.2024 - Current
  • Checking in patients, Answering phone calls, Scheduling appointments, Insurance verification, Ordering glasses and Pre Testing patients.
  • Coordinated front office activities, ensuring smooth communication between patients and optometrists.
  • Handled incoming calls and responded to inquiries with professionalism, enhancing patient experience.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Behavior Technician

Behavior Management
12.2023 - 05.2024
  • Conduct therapy sessions, Implement behavior plan, Communicate with clients parents, Monitoring progress, Outings with clients and session notes.
  • Conducted data collection on client behaviors to ensure accurate reporting and continuous improvement.
  • Provided regular updates to supervisors regarding client status, challenges, and recommendations for adjustments in care plans.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.

Cashier

Winton Supermarket
01.2021 - 09.2022
  • Cash Handling, Customer Service, Returns, Stocking Shelves, Greeting customers, Cleaning, Answering Customers question and scan items.
  • Maintained cleanliness and organization of checkout area to promote a positive store environment.
  • Trained new cashiers on register operations and customer service protocols to ensure consistent performance.
  • Monitored inventory levels at registers, ensuring sufficient supply of bags and promotional materials for customers.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.

Education

Diploma -

Atwater High School
Atwater, CA
06.2020

Child Development

Merced College
Merced, CA

Skills

  • Communication
  • Bilingual
  • Multitasking
  • Problem Solving
  • Teamwork
  • Flexibility
  • Fast learner
  • Computer Skills
  • Creativity
  • Documentation and reporting
  • Organization skills
  • Time management

LANGUAGES

English
Spanish

Timeline

Receptionist

Merced Optometry
05.2024 - Current

Behavior Technician

Behavior Management
12.2023 - 05.2024

Cashier

Winton Supermarket
01.2021 - 09.2022

Diploma -

Atwater High School

Child Development

Merced College

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