Belen G. Malone
Las Cruces
Summary
A detail-oriented bilingual (English-Spanish) Excellent problem-solving skilled worker seeking employment opportunity in which I may apply my skills and training.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Caregiver
Good Samaritan Society
Las Cruces, NM
- Current
- Providing personal care, assistance with daily activities, and emotional support.
- (Current Employment)
Quality Assurance Analyst/Supervisor
MCI
Las Cruces, NM
05.2025 - Current
- Monitored and evaluated customer service calls, chats, and emails to ensure compliance with company quality standards and procedures.
- Assessed agent performance using quality scorecards and provided detailed feedback to improve customer interactions.
- Identified trends, performance gaps, and training needs by analyzing call center quality data.
- Collaborated with supervisors and training teams to improve agent performance and customer satisfaction.
- Conducted call calibrations with management to ensure consistent evaluation standards.
- Prepared quality assurance reports and performance summaries for leadership review.
- Ensured compliance with company policies, regulatory requirements, and customer service protocols.
Delivery (Dasher)
Door Dash
San Francisco, CA, United States of America
01.2023 - 01.2024
- Successfully manage delivery schedules, optimizing routes to maximize efficiency and reduce delivery times. Ensure accurate order fulfillment and maintained food quality during transit, receiving consistent positive feedback from customers. Collaborate with the dispatch team to handle last-minute orders and navigated through traffic challenges to meet time-sensitive delivery requirements.
- (delivering in Las Cruces area)
Bottle Girl/Server
Self Employed
01.2010 - 01.2022
- Self marketing to make profit for self and establishment. Self-motivated, active learner in high-speed environments, hardworking, apply problem solving skills. Excellent social skill and great customer service.
Daycare provider
CHILDCARE/HOMEBASED
01.2018 - 01.2020
- Provided and attended to children(s) for 8+ hours of the day. Cared for children's basic needs, such as bathing and feeding. Supervised and monitor the safety of children in their care. Prepared scheduled meals and snacks for children. Taught children educational skills. Developed schedules and routines to ensure that children had enough educational and physical activities, rest and playtime.
Waitress
Delicias Café
Las Cruces, NM
01.2010 - 01.2011
- Provide the perfect service experience for restaurant patrons. Ensure the guest feels important and welcome in the restaurant. Ensure hot food is hot and cold food is cold. Adhere to timing standards for products and services. Look for ways to consolidate service and increase table turns. Present menu, answer questions, and make menu recommendations. Serve customers in an accommodating manner. Must memorize all menu items and beverages sides and etc. Apply positive suggestive sales approach to guide guests. Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates. Look for ways to avoid waste and limit costs. Assist in keeping the restaurant clean and safe. Deliver food and beverages to any table as needed. Must follow all cash handling policies and procedures. Report to property on time and in proper uniform. Process payments of food and drink orders with the cash register. Coordinate with kitchen staff to deliver accurate food orders.
Education
Certificate - CCMA
Stepful
Detroit, MIAssociates - Pre Business
Doña Ana Community College
05.2022
Skills
- Ability to work as a Team
- Strong Organizational skills
- Excellent Time management
- Motivated self-starter with a strong desire to learn
- Computer Skills - knowledge of PC and various computer software
- Ability to lift heavy loads 50 lbs
- Fast paced in any environment
- Ability to operate various office equipment ex: Fax machines, printers etc…
- Ability to follow written and oral instructions
- Knowledge of POS systems and various cash registers
Certification
Adult, Child, Infant CPR & AED Training (BLS)
Timeline
Quality Assurance Analyst/Supervisor
MCI
05.2025 - Current
Delivery (Dasher)
Door Dash
01.2023 - 01.2024
Daycare provider
CHILDCARE/HOMEBASED
01.2018 - 01.2020
Bottle Girl/Server
Self Employed
01.2010 - 01.2022
Waitress
Delicias Café
01.2010 - 01.2011
Caregiver
Good Samaritan Society
- Current
Associates - Pre Business
Doña Ana Community College
Certificate - CCMA
Stepful