Summary
Overview
Work History
Education
Skills
Certification
Citizenship
Driverlicense
Birthplace
Passport
Personal Information
References
Languages
Timeline
Generic

BELEN MANCHENO-CALDERON

Stamford,CT

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy.


Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales Associate

Stamford Ford Linc
11.2019 - Current
  • I am Ford Sales certify up to date. with knowledge of VinSolutions, Smart Vincent, Excel and Word (4 years experience)
  • Greeted customers in English or Spanish, on lot and in showroom to answer questions about Ford and available inventory.
  • Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
  • Demonstrated vehicles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Assisted in organizing promotional events, attracting new customers and increasing overall sales volume.
  • Built long-lasting relationships with clients, resulting in repeat business and referrals.
  • Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
  • Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
  • Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
  • Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
  • Consistently exceeded sales targets through effective communication and negotiation skills.
  • Collaborated with the finance team to secure favorable financing options for customers.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Preschool Assistant Teacher

Green Moon Art Studio
06.2016 - 10.2019
  • Organized Playground
  • Responsible for leading groups of 12 children, aged 2-6
  • In charge of weekly projects for classes and summer camps of children aged 18 months - 11
  • Assistant teacher on the Pre-school program
  • Volunteer as part of the Studio at Darien Library
  • Studio Manager, leading teachers and assistant teachers at the studio
  • Job finished: business closed down

House Manager

Different Families
07.2010 - 10.2018
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
  • Assisted residents with daily hygiene and living tasks.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.

Catering Staff Member

Canterbury Enterprises
03.2005 - 08.2010
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained flexible work schedule to meet event needs.
  • Supported successful events by setting up venue spaces according to client specifications.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Assisted in menu planning, considering dietary restrictions and preferences of clients.

Nail Stylist

Sail Salon And Spa
01.2002 - 01.2005
  • Designed creative nail art designs and patterns.

Warehouse Chief

HOTEL ABRASPUNGU
11.1999 - 12.2001
  • Monitored daily warehouse activities to identify areas of improvement and implement necessary changes effectively.
  • Developed strong relationships with vendors, negotiating favorable terms for supply contracts and timely deliveries.
  • Managed transportation logistics by coordinating truck routes, pick-up schedules, and delivery timelines efficiently.
  • Supervised receiving, stocking and shipment in high-volume warehouse environment.

Hotel Front Desk Receptionist

Hotel El Cisne
01.1999 - 12.2000
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.

Education

English as Second Language -

Norwalk Community College
Norwalk, Connecticut

Skills

  • Customer Service in English and Spanish (fluently)
  • Teamwork and Collaboration
  • Reliable and punctual
  • Outgoing Personality
  • Product Sales
  • Adapt to diverse groups
  • Sales Training
  • Order Processing

Certification

  • Certified Sales consultant by Ford Motor Company

Citizenship

Naturalized U.S. American citizen

Driverlicense

True

Birthplace

Ecuador

Passport

True

Personal Information

Date of Birth: 01/29/1980

References

Upon Request

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

Stamford Ford Linc
11.2019 - Current

Preschool Assistant Teacher

Green Moon Art Studio
06.2016 - 10.2019

House Manager

Different Families
07.2010 - 10.2018

Catering Staff Member

Canterbury Enterprises
03.2005 - 08.2010

Nail Stylist

Sail Salon And Spa
01.2002 - 01.2005

Warehouse Chief

HOTEL ABRASPUNGU
11.1999 - 12.2001

Hotel Front Desk Receptionist

Hotel El Cisne
01.1999 - 12.2000

English as Second Language -

Norwalk Community College

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BELEN MANCHENO-CALDERON