Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Belen Martinez

Phoenix,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Manager/Cashier Team Lead

McDonald's
Phoenix, AZ
01.2022 - Current
  • Inventoried stock and arranged new orders to maintain supplies for the expected demand.
  • Answered customer questions and provide store information.
  • Assisted with training new hires and customer service team members to increase the speed of onboarding.
  • Authorized discounts and promotions to resolve customer disputes and maintain customer satisfaction.
  • Counted and organized cashier drawers.
  • Motivated staff through positive reinforcement techniques.
  • Issued receipts, refunds, credits, or change due to customers
  • Learned roles of other departments to provide coverage and maintain the store operation
  • Maintained current knowledge of store promotions to highlight sales to customers.

Receptionist/Cashier

Sign-Mart Plastics Plus
Orange, CA
09.2020 - 04.2021
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Counted and balanced cashier drawers.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Updated and recorded customer or client information to maintain accounts.

Education

Santiago High School
Garden Grove, CA

Skills

  • Team Leadership
  • Adaptability and Dependability
  • Positive Attitude
  • Workflow Coordination
  • Policy Enforcement
  • Time Management
  • Customer Service
  • Complaint Resolution
  • Workplace Safety
  • Teamwork and Collaboration

Languages

Spanish
Professional

Timeline

Manager/Cashier Team Lead

McDonald's
01.2022 - Current

Receptionist/Cashier

Sign-Mart Plastics Plus
09.2020 - 04.2021

Santiago High School

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Belen Martinez