Belen Martinez
Seattle,WA
Summary
Accomplished Social Services Specialist with a proven track record at Seattle Children's Hospital, adept in client advocacy and referral networking. Leveraged multicultural competence and problem-solving skills to enhance patient relationship management and community advocacy, achieving significant improvements in client care coordination. Excelled in collaboration and Microsoft Office to streamline case management processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Bright Horizons Early Learning Center
Mercer Island, WA
06.2017 - 06.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Assisted and supervised 20 children through entire school day.
Social Services Specialist
Providence Children Center
Everett, WA
06.2019 - 03.2022
- Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
- Educated clients on available resources, empowering them to make informed decisions about their care plans.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for 40 clients at a time.
- Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
- Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
Member Service Representative
Costco
Seattle, WA
06.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refund as last resort to maintain customer satisfaction.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Social Services Specialist
Seattle Children's Hospital
Seattle, WA
03.2022 - Current
- Under general supervision, provides assistance to SCH Social Workers and other hospital personnel in provision of direct services to patients
- Plays a key role in assessing patient's post hospital care / continuity of care needs and connecting patients/families with community resources
- In collaboration with social workers, assumes responsibility for the provision of concrete resources such as housing, transportation, food assistance, etc.
- Acts as a content expert in community resources and services to support patients, families, and the larger organization
Owner
Spic N Spotless LLC
Seattle, WA
08.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Education
Bachelor of Arts - Early Childhood Education
University of Washington
Seattle, WA06.2017
Bachelor of Arts - Sociology
University of Washington
Seattle, WA06.2017
Skills
- Multicultural Competence
- Referral Networking
- Verbal and written communication
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Data Entry Software
- Case Management
- Customer Relations
Certification
- Certified Community Health Worker (CHW), King County Public Health- 1 year
Languages
Spanish
Native or Bilingual
Timeline
Owner
Spic N Spotless LLC
08.2022 - Current
Social Services Specialist
Seattle Children's Hospital
03.2022 - Current
Social Services Specialist
Providence Children Center
06.2019 - 03.2022
Preschool Teacher
Bright Horizons Early Learning Center
06.2017 - 06.2019
Member Service Representative
Costco
06.2017 - Current
Bachelor of Arts - Early Childhood Education
University of Washington
Bachelor of Arts - Sociology
University of Washington