Belen Miranda
Austin
Summary
Results-oriented Analyst with over 5 years of experience, skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Adept at strategic planning and business development, root cause analysis, and issue resolution. Meticulous and collaborative, with a proven track record of leading and working with diverse teams to continuously improve operational reach, client experiences, and revenue generating opportunities. Multilingual in English, Spanish, and German
Overview
4
4
years of professional experience
Work History
Data Annotation Analyst
Apple
07.2023 - Current
- Annotated large datasets including images, text, audio and video to train machine learning models.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Ensured the accuracy and consistency of data annotations, following detailed guidelines and protocols.
- Leveraged big data technologies to manage large datasets efficiently while maintaining high levels of performance.
- Contribute to the training and onboarding of new annotation team members, sharing best practices and insights.
Quality Analyst
Accenture
07.2021 - 07.2023
- Performed root cause analysis to preemptively determine, address, and mitigate issues to prevent gaps in product integrity and the customer/client experience.
- Maximized the effectiveness of all quality improvement programs through the creation of bi-weekly statistical reports to promote continuous improvement initiatives without sacrificing compliance.
- Communicated with 5 leadership personnel concerning recommendations and modifications across the operational framework to minimize gaps in deliverable performance.
- Distributed performance evaluations and other pertinent information to 20 agents, 3 team leaders, and 2 managers to enhance service delivery/time and quality control while increasing productivity
Subject Matter Expert
Accenture
12.2020 - 07.2021
- Communicated with 14 agents on an individual, 1:1 basis to distribute relevant feedback and performance evaluations to enhance individuals abilities to perform all deliverables on time and within budget
- Directed the development and execution of comprehensive strategic planning and institutional-wide process and continuous improvement initiatives to maximize organizational reach and revenue.
- Assessed employee performance and ensured that individuals understood all business development goals and the institution's central mission to promote client retention and longevity
Education
Master of Arts - Entrepreneurship & Business Management
University of Barcelona
Spain06.2018
Bachelor of Arts - Psychology
San Francisco De Quito University
Ecuador01.2014
Skills
- Data Aggregation & Analysis
- Machine Learning
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Root Cause Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Timeline
Data Annotation Analyst
Apple
07.2023 - Current
Quality Analyst
Accenture
07.2021 - 07.2023
Subject Matter Expert
Accenture
12.2020 - 07.2021
Master of Arts - Entrepreneurship & Business Management
University of Barcelona
Bachelor of Arts - Psychology
San Francisco De Quito University
Similar Profiles
RYAN THOMASRYAN THOMAS
Sales Specialist at AppleSales Specialist at Apple
Sofia BejeranoSofia Bejerano
Specialist at AppleSpecialist at Apple
Carter NohreCarter Nohre
Sales Specialist at AppleSales Specialist at Apple
Karime SalazarKarime Salazar
Operations Specialist at AppleOperations Specialist at Apple
CHRISTINE JONESCHRISTINE JONES
Senior Vice President, Human Resources at RPM LivingSenior Vice President, Human Resources at RPM Living