BELEN MORENO
Ladson,SC
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
11
11
years of professional experience
Work History
Coordinator
Marshalls
Ladson, SC
01.2024 - Current
- Assisted with the development of marketing campaigns aimed at increasing sales volume.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Customer Service Representative
Webhelp
Managua, Managua
01.2023 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Environmental Analyst
ALMA D1, Nicaragua
Managua, Managua
08.2020 - 10.2022
- Provided technical analysis of environmental data to assess the potential impacts of proposed projects.
- Assisted in the development of mitigation plans to reduce or eliminate identified environmental risks.
- Collaborated with stakeholders including industry representatives, local governments, community groups., on various projects involving the environment.
- Participated in public hearings regarding proposed projects that could potentially affect the environment.
- Prepared reports on environmental findings and recommendations for management review and approval.
Customer Sales Representative
Perez & Moreno Fire Extinguisher, Nicaragua
Managua, Managua
01.2014 - 01.2019
- Assessed customer needs to recommend appropriate products or services.
- Design strategies in case of a natural disaster.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
Education
Bachelor of Arts -
Engineering National University, Nicaragua
Nicaragua12-2019
Skills
- Document Management
- Administrative Leadership
- Consulting
- Schedule Coordination
- Strategic Planning
Languages
Spanish
Full Professional
English
Professional
Timeline
Coordinator
Marshalls
01.2024 - Current
Customer Service Representative
Webhelp
01.2023 - 08.2023
Environmental Analyst
ALMA D1, Nicaragua
08.2020 - 10.2022
Customer Sales Representative
Perez & Moreno Fire Extinguisher, Nicaragua
01.2014 - 01.2019
Bachelor of Arts -
Engineering National University, Nicaragua
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