Belen Padron

Took time away from career to relocate and take care of new household.

• Trained and developed new team members and all team members in alignment with bank service standards and objectives both sales staff and teller line staff.
• Managed and maintained operational functions, including loss control, compliance, audit standards, paying and receiving transactions, regulatory compliance and bank policy and procedures
• Delivered superior client services, fostering strong rapport, retention and satisfaction
• Achieved sales goals every quarter ending at over 100%
• Passed all operations audits every quarter. This includes getting 100% for Q3 2020.
• Assisted clients with banking needs such as, account openings for all our banking products for both personal and business clients.

• Assisted customers with customized solutions of deposit, lending and other products for both personal and business clients.
• Scheduled appointments and managed daily calendar to further maximize new and existing customer relations to help clients, maintain, and meet sales goals.
• Trained fellow bankers in areas of knowledge and helped train new hires as well.
• NMLS
• Accomplished all sales goals over 100% every quarter.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
• Approached prospective clients through cold calling and emails to meet sales targets

• Personal sales goals achieved by opening new consumer products such as checking and savings, credit cards, loans, CD and Money Market accounts.
• Opened box in teller area and handled all duties when needed. This included taking all transactions as it relates to daily client interactions, deposits, withdrawals, loan payments.
• Ranked 3 times in top 10 for sales for entire company out of 200 other employees.
• Assisted with operational duties as well, ensured branch was ready for quarterly audits. This included that all operational guidelines were met daily.
• Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service

• Managed operational functions that included loss control, compliance, audit standards, daily teller transactions, regulatory compliance and bank policy and procedures as well.
• Trained and developed current and new team members in alignment with branch service standards and objectives.
• Set daily expectations with staff so that customer service, daily operations, and sales goals were met.
• Responsible of operations and prepared branch quarterly audits.
• Took Branch Manager role/duties when needed in absence of branch manager.
• Supervised team of 10 branch employees and made recommendations regarding performance evaluations

• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Participated in referral process cross selling bank products for new and existing clients.
• Managed over 12 branch associates/tellers and scheduled staffing for branch accordingly.
• Worked with Branch Manager to prepare for quarterly audits to ensure that branch was operationally sound.
• Assumed branch manager role when needed.