Belen Pineda
Duluth,GA
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Sales Assistant
el cerrito western wear
Duluth, GA
01.2021 - 11.2024
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Recommended, selected and located merchandise based on customer desires.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Answered store and merchandise questions and led customers to wanted items.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Conducted periodic audits of merchandise pricing accuracy.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Cross-trained in other departments within the store including checkout counter operations.
- Greeted customers and provided assistance with product selection.
- Built and maintained relationships with peers and upper management to drive team success.
Fuilliment
Macys Department Store
Duluth, GA
10.2023 - 12.2023
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Leveraged excel and word skills to input and compile data gathered from various sources.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Host/Restaurant Waiter
egyu revolving sushi
Doraville , GA
02.2022 - 12.2022
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Provided excellent customer service by anticipating customer needs.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Accepted payments from guests for dine-in and take-out foods.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Processed payments from customers using a POS system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed patrons of establishment specials and promotions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Took reservations from patrons by phone or online.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Directed patrons to lounges and waiting areas.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Performed light administrative duties such as filing documents and taking messages.
- Monitored dining area to assess server capacity and estimate wait times.
Cashier
Shoe Carnival
Duluth, GA
01.2020 - 12.2020
- Fostered relationships with customers to expand customer base and retain business.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Built and maintained productive relationships with employees.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Duluth High School
Duluth, GA05-2023
Skills
- Bilingual
- Customer Support
- Caller Assistance
- Refund Processing
- Service Recommendations
- Database Management
- Merchandising Proficiency
- Processing Payments
- Complex Problem-Solving
- Display Building
- Visual Merchandising
- Opening and Closing Procedures
- Cash Handling
- Cash Register Operation
- Inside and Outside Sales
- Sales Expertise
- Product Management and Pricing
- Fitting Room Maintenance
- Returns and Exchanges
- Product Merchandising
- Stock Management
- Customer Needs Assessment
- Product Knowledge
- Customer Assistance
- Loss Prevention
- Inventory Management
- Payment Processing
- Retail Merchandising
- Store Organization
- Merchandise Rentals
- Excellent Written and Verbal Communication
- Product and Service Sales
- Informed Product Selections
- Documentation and Reporting
- Repair Cost Estimation
- Honest and Dependable
- Speech Clarity
- Information Analysis
- Engaging With Diverse Customers
- Ability to Lift 40 Pounds
Affiliations
- soccer
- boxing
- reading
- writing
Languages
Spanish
Professional
English
Professional
Accomplishments
- soccer awards
- best writer
- best speaker
Timeline
Fuilliment
Macys Department Store
10.2023 - 12.2023
Host/Restaurant Waiter
egyu revolving sushi
02.2022 - 12.2022
Sales Assistant
el cerrito western wear
01.2021 - 11.2024
Cashier
Shoe Carnival
01.2020 - 12.2020
High School Diploma -
Duluth High School
Similar Profiles
Perla Espinosa HernandezPerla Espinosa Hernandez
Sales Assistant at Cerrito Western Wear LLCSales Assistant at Cerrito Western Wear LLC
Denise CanoDenise Cano
Sales Associate at El Rodeo Western WearSales Associate at El Rodeo Western Wear
Isaiah TacordaIsaiah Tacorda
Lifeguard/Swim Lesson Instructor at City of El Cerrito, CALifeguard/Swim Lesson Instructor at City of El Cerrito, CA