Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Personal Information
Accomplishments
Affiliations
Languages
References
Timeline
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Belen Quintana Duarte

Twin Falls,Idaho

Summary

Hi, I am Belen Quintana. I am a 20 year old fluent bilingual Latina. I am very good with people and always find a way to resolve any kind of issue put out there. I am a adaptable early graduate with knowledge of conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Claire's
Meridian, ID
02.2024 - 07.2025
  • Assisted customers with product inquiries and purchases.
  • Managed cash register operations and handled financial transactions.
  • Maintained and reported accurate inventory records.
  • Analyzed business performance data and forecasted business results for upper management.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and trained new employees to meet job requirements.
  • Prepared accurate daily reports summarizing sales activities.

Administrative Assistant

Mountain West Behavioral Health
Twin Falls, ID
07.2023 - 10.2023
  • Took detailed notes and minutes during meetings.
  • Ensured accurate documentation of discussions and decisions.
  • Created spreadsheets using Microsoft Excel to track data accurately.
  • Reviewed and processed billing invoices to ensure accuracy.
  • Researched and resolved customer inquiries regarding billing issues.
  • Resolved insurance-related issues and discrepancies to prevent claim denials.
  • Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Cashier Team Lead

Home Depot
Twin Falls, Idaho
11.2021 - 07.2023
  • Assisted managers with store training to promote smooth operations
  • Answered store phone and wrote down customer requests for deliveries, large orders, or reservations
  • Operated digital inventory system for ringing products and verifying pricing
  • Confirmed accurate scanning of products to verify customer orders
  • Read and followed cash register totals and verified against cash in till
  • Refunded customers and returned items for product issues
  • Delivered quick, professional and friendly check-out experience to customers
  • Explained check-out system to customers, speeding up operations
  • Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers
  • Processed merchandise returns and exchanges
  • Bagged or boxed merchandise and prepared packages for shipment
  • Helped customers locate merchandise
  • Monitored self-checkout stations to assist customers and ensure registers working appropriately
  • Supervised others and provided on-the-job training

Cashier

Ath's Donuts
Twin Falls, Idaho
04.2020 - 08.2020
  • Greeted and informed customers of products, fostering positive store experiences
  • Resolved and de-escalated issues to address customer concerns
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Delivered service excellence through all points of contact
  • Provided efficient and courteous service to customers
  • Enforced store safety and cleanliness standards, reducing hazards

Manager

Rapido
Twin Falls, ID
01.2020 - 07.2020
  • Received and recorded cash, checks and transfers.
  • Documented processes for reconciliation procedures that were developed or modified.
  • Developed and implemented procedures for reconciliation process to ensure timely completion of monthly reconciliations.
  • Reconciled daily financial transactions and records.
  • Handled check cashing and various money transactions.
  • Managed bill payments and ensured timely processing.
  • Restocked inventory and maintained accurate inventory records.

Education

High School Diploma -

Twin Falls High School
Twin Falls, Idaho
12.2022

Skills

  • Bilingual
  • Team Leadership
  • Customer Relations
  • Advising and Coaching
  • Feedback Acceptance
  • Team Contribution
  • Adaptability and Dependability
  • Cooperative Attitude
  • Customer Service
  • Microsoft Excel proficiency
  • Insurance verification and billing
  • Advanced computer skills
  • Translation verification

Certification

CPR License

Languages

  • Spanish, Native

References

  • Diana Duarte, Mother, (208) 316-7334, dianaduarte1724@gmail.com
  • James Gibbons, Supervisor, Home Depot, (208) 985-9609, notavailable@gmail.com

Personal Information

Age: 20

Accomplishments

  • Early Graduate
  • Associate of the Month
  • Creative Writing Award

Affiliations

  • Dance Club
  • Caregiver
  • Dance Teacher

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Claire's
02.2024 - 07.2025

Administrative Assistant

Mountain West Behavioral Health
07.2023 - 10.2023

Cashier Team Lead

Home Depot
11.2021 - 07.2023

Cashier

Ath's Donuts
04.2020 - 08.2020

Manager

Rapido
01.2020 - 07.2020

High School Diploma -

Twin Falls High School

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Belen Quintana Duarte