Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Belen Rodriguez

Somerton,AZ

Summary

Dynamic and results-oriented professional with extensive experience at BMC, excelling in customer service and appointment scheduling. Proven ability to enhance guest experiences and streamline operations, while effectively mentoring team members. Strong problem-solving skills and adept in office administration, ensuring efficient communication and coordination across departments.

Customer service professional with history of managing teams and optimizing customer service operations to drive satisfaction and efficiency. Proven ability to adapt to changing needs and foster collaborative team environment. Recognized for strong communication and conflict resolution skills.

Overview

8
8
years of professional experience

Work History

Lead Front Desk Receptionist

BMC
02.2023 - Current
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
  • Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Resolved customer problems and complaints.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled office meetings and client appointments for staff teams.

Costumer Service

Medicare & Medicaid
01.2022 - 01.2023
  • Provided exceptional customer service, resolving account issues promptly and professionally.
  • Contributed to higher occupancy rates through outstanding customer service.
  • Provided high-level customer service, resolving issues promptly.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained excellent customer service with timely deliveries and professional communication.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Provided excellent customer service to patients and medical staff.
  • Improved overall client satisfaction by consistently providing exceptional customer service.

Receptionist Administrator

CINTAS, Professional Uniform and Facility Services
01.2020 - 12.2021
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.

Quality Control Inspector

Pegasus Home Health Care
07.2017 - 12.2019
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Completed precise measurements using special tools.

Education

No Degree - Medicare Assistance

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
01-2023

GED -

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
04-2017

Skills

  • Appointment scheduling
  • Document preparation
  • Calendar management
  • Customer service
  • Problem-solving skills
  • Time management
  • Listening skills
  • Multitasking and organization
  • Verbal and written communication
  • Office administration
  • Client communication
  • Scheduling appointments

Languages

Spanish
Native or Bilingual

Timeline

Lead Front Desk Receptionist

BMC
02.2023 - Current

Costumer Service

Medicare & Medicaid
01.2022 - 01.2023

Receptionist Administrator

CINTAS, Professional Uniform and Facility Services
01.2020 - 12.2021

Quality Control Inspector

Pegasus Home Health Care
07.2017 - 12.2019

No Degree - Medicare Assistance

Maricopa Community Colleges, Rio Salado Community College

GED -

Maricopa Community Colleges, Rio Salado Community College

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Belen Rodriguez