Belen Santana
Midland Credit Management
Maricopa,AZ
1
Language
10
years of professional experience
Results-driven, bilingual professional with a diverse background in financial services, account management, and customer relations. Skilled in negotiation, problem-solving, financial documentation, and building strong client relationships. Recognized for excellent communication, adaptability, and the ability to thrive in fast-paced, goal-oriented environments. Highly organized, detail-oriented, and committed to delivering exceptional service, driving business success, and contributing to organizational growth.
Work History
Debt Collector
4 Years 6 Months- Managed a high volume of inbound and outbound calls to assist customers with resolving outstanding financial obligations.
- Negotiated payment arrangements and customized repayment plans based on customers’ financial circumstances.
- Utilized strong communication, negotiation, and problem-solving skills to maximize collections while maintaining positive customer relationships.
- Reviewed customer accounts, verified financial information, and maintained accurate documentation of payment agreements and account activity.
Loan Officer Assistant
1 Year 9 Months- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
Apartment Leasing Consultant
3 Years- Responded quickly to concerns regarding community from prospective and current residents.
- Coordinated and followed up on maintenance requests for residents.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Leased apartments to qualified applicants, organized files & collected essentials documents to lease a prospect
Scheduling Coordinator
1 Year- Maintained client and staff roster with completed and current information.
- Monitored workflow and schedules to ensure timely delivery.
- Scheduled notaries nationwide for home loan notarizations
Education
Esthetician
High School Diploma
Skills
Root Cause Analysis Participation
Strong Communication
Problem-Solving
High volume workloads
Teamwork and Coordination
Ability to build lasting client relationships
Account management
Diverse customer base
Languages
Spanish
Native/ Bilingual
Timeline
Debt Collector
Midland Credit Management
03.2022 - 09.2026Read More
Loan Officer Assistant
Security National Mortgage
06.2020 - 03.2022Read More
Apartment Leasing Consultant
Capilano Properties
06.2017 - 06.2020Read More
Scheduling Coordinator
Nationwide Signing Services
06.2016 - 06.2017Read More
Camelback High School
High School Diploma
Read More
Aveda Institute
Esthetician
Read More