Belen Torres
Yuma,AZ
Summary
Experienced in multitasking and handling stress. Brings service skills, knowledge of health codes and background in customer relations. Looking to put knowledge and abilities to good use in fast-paced position focused on promoting customer loyalty. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Arizona Department Of Corrections
San Luis, AZ
04.2016 - 05.2021
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Received and accounted for personal possessions and determined inmate work assignments.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Identified facility openings and designated inmates to housing units.
Claims Service Specialist
Allstate
Yuma, AZ
02.2012 - 01.2016
- Worked productively in fast-moving work environment to process large volumes of claims.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Checked level and type of coverage and evaluated contracts.
Team Member
Harkins Theatres
Yuma, AZ
10.2009 - 11.2012
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Resolved issues quickly to maintain productivity goals.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Teller
Aea Federal Credit Union
Yuma, AZ
07.2011 - 02.2012
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Education
High School Diploma -
Yuma High School
Yuma, AZ05.2010
Skills
- Equipment and Store Cleaning
- Menu Memorization
- Hospitality and Professionalism
- Product Upselling and Cross-Selling
- Stocking Supplies and Retail Products
- Display Maintenance
- Workstation Maintenance
- Guest Satisfaction
- Facility Inspections
- Inmate Supervision
- Contraband Searching
Accomplishments
- Routinely supervised more than 40 detainee inmates.
- Promoted to Mail and Property officer after 3 years of employment.
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Arizona Department Of Corrections
04.2016 - 05.2021
Claims Service Specialist
Allstate
02.2012 - 01.2016
Teller
Aea Federal Credit Union
07.2011 - 02.2012
Team Member
Harkins Theatres
10.2009 - 11.2012
High School Diploma -
Yuma High School
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