Belen Wajo
Silver Spring
Summary
Healthcare and customer service professional with experience in patient care, women's health education, and digital health platforms. Skilled in medical documentation, appointment coordination, and patient communication, with strong problem‑solving and multitasking abilities. Adept at delivering empathetic service in both clinical and hospitality settings. Seeking to leverage healthcare knowledge and digital health experience in remote medical support roles.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Mado Hotel
05.2023 - 01.2025
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed over 50 customer calls per day.
- Handle reservations, cancellations, and special guest requests.
- Ensure a welcoming and organized front desk area.
Virtual Health & Medical Support Internships
Yene Health, We Care, Lenat Digital Platform
08.2022 - 01.2024
- Delivered healthcare training sessions for providers focused on women's reproductive health.
- Educated women on reproductive health topics, promoting awareness and preventive care.
- Assisted in managing patient data and digital health records within medical platforms.
- Coordinated virtual consultations and supported healthcare providers with accurate documentation.
- Researched and wrote informative blog posts on healthcare and wellness topics for Lenat Digital Platform.
- Created accessible content to educate readers on reproductive health and medical awareness.
- Collaborated with medical teams and editors to ensure accuracy and clarity in health communications.
Customer Service Representative
Central Hotel
08.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information, Increased sales by 4%
- Assisted customers with inquiries and provided solutions.
- Scheduled appointments and coordinated services.
- Maintained high levels of customer satisfaction through prompt service.
Midwife Assistant
Yebu Health Center
03.2022 - 07.2022
- Conducted physical examinations and interpreted diagnostic results to confirm and date pregnancies.
- Provided prenatal and postnatal care, monitoring the health of pregnant women and their unborn babies.
- Assisted in labor and childbirth, ensuring patient comfort and effective pain management.
- Performed preventive health care screenings and collaborated with other healthcare providers.
Education
Bachelor of Science - Midwifery
Jimma University
Jimma, Ethiopia09-2022
Skills
- Patient intake & medical documentation
- Appointment scheduling & coordination
- Electronic health records (EHR) management
- Healthcare training & patient education
- Strong communication & interpersonal skills
- Confidentiality & professionalism under pressure
- Customer service & guest relations
- Digital content writing (blogs, health awareness)
Languages
Amharic
Full Professional
Timeline
Front Desk Associate
Mado Hotel
05.2023 - 01.2025
Virtual Health & Medical Support Internships
Yene Health, We Care, Lenat Digital Platform
08.2022 - 01.2024
Customer Service Representative
Central Hotel
08.2022 - 04.2023
Midwife Assistant
Yebu Health Center
03.2022 - 07.2022
Bachelor of Science - Midwifery
Jimma University