Belency Cruz
Houston,TX
Summary
Bilingual Spanish Customer Service Professional with expertise in front desk management and effective communication. Experienced in call handling, scheduling, and inquiry resolution to enhance office operations. Demonstrates strong work ethic and adaptability while thriving in independent roles and rapidly acquiring new skills.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Daycare Teacher
Jumping jacks learning center
Houston, Texas
06.2023 - Current
- Facilitated age-appropriate activity planning for jumping jacks learning center classrooms, enhancing children’s engagement and learning.
- Supervised children during playtime, mealtimes, and outdoor learning activities.
- Assisted with daily routines, including arrivals, handwashing, and nap transitions.
- Guided campers in developing sportsmanship and teamwork skills, contributing to a positive camp experience.
- Fostered collaborative environment among employees, promoting teamwork and alignment with organizational objectives.
- Worked with team members to identify and develop process improvements.
- Prepared invoices for billing office accounts.
- Entered charges into the accounting system
- Reached out to customers and paying entities to seek current and late payments.
- Scheduled appointments using office calendar systems.
- Oversaw voicemail messages to ensure timely responses., call logs, and message records.
- Verified caller information and handled routine inquiries.
- Maintained and updated contact lists for office communications, and front desk records.
- Supported office staff with daily reception tasks.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Updated customer contact information in the database ensuring accuracy at all times.
- Contributed ideas for improving customer service quality standards.
- Resolved escalated customer service inquiries quickly and effectively.
- Emphasized fast, friendly customer service.
- Provided excellent customer service with a positive attitude.
Cashier/Manager's Assistant
Melrose
Rosenberg, Texas
03.2018 - 08.2021
- Supervised cashier teams in Melrose retail checkout operations
- Processed purchases, returns, and exchanges using point of sale system
- Guided customers in product selection and provided store information to enhance shopping experience
- Helped customers by answering questions and locating merchandise.
- Restocked merchandise and organized inventory in backroom and display areas
- Determined customer needs through active listening and recommended tailored solutions
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate department or individual within the company.
- Directed phone calls to appropriate staff members to ensure efficient communication, and messages to staff promptly.
- Monitored inventory levels of telephone equipment regularly ensuring sufficient stock on hand at all times.
- Assisted with various tasks assigned by management to support operational needs.
- Coordinated communication between providers, staff, and patients' families to ensure clear information exchange
- Encouraged teamwork among students to develop a sense of unity within the group.
- Ensured ongoing communication with ground personnel during lifting operations to promote safety. with ground personnel during lifting operations.
Education
Undergraduate Certificate in Medical Billing And Coding - Medical Billing And Coding
DeVry University
Illinois City, IL08-2026
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX06-2020
Skills
- Child safety protocols
- Classroom management
- Lesson scheduling
- Child development documentation
- Parent engagement
- Parent outreach
- Educational software
- Office administration
- Administrative tasks
- Resource management
- Customer service
- Telephone etiquette
- Visitor greeting
- Attention to detail
- Effective collaboration
- Teamwork and collaboration
- Multitasking
- Conflict resolution
- Behavior management
- Empathy and patience
- Social perceptiveness
- Critical thinking
- Conflict resolution
- Multitasking
- Critical thinking
Languages
Spanish
Professional
Certification
- cpr
Timeline
Daycare Teacher
Jumping jacks learning center
06.2023 - Current
Cashier/Manager's Assistant
Melrose
03.2018 - 08.2021
Undergraduate Certificate in Medical Billing And Coding - Medical Billing And Coding
DeVry University
High School Diploma -
Lamar Consolidated High School