Belen O. Ortiz

• Planned, organized, and executed all MCA off-campus 3-day conference events.
• Fostered strong relationships and ensured collaboration aligns with our organization’s mission and goals
• Built and maintained robust partnerships with healthcare coding organizations.
• Managed cross-functional teams to align objectives and drive operational excellence.
• Accounts and receivables. Email balance invoices through ActiveCampaign .
• Regularly communicated with the CEO and CFO about report findings regarding year-to-date and final progress reports.
• Maintained contact via phone, email, text, and video conferencing to assess student interests and needs.
• Ensured timely responses to inquiries and application submissions.
• Assisted with responding to the escalated requests for information to help students decide whether to attend MCA.
• I prep Mrs. Ortega's yearly CPT, ICD-10, and HCPCS books, with the tabs and prework from the color coding chart so she can teach the coding fundamentals to the MCA students..
• Worked closely with our 3rd party Elsevier to update the yearly discounted book bundle link for our students. I also placed our yearly 25 free books bundle for our staff.

• Coordinated treatment plans in collaboration with dental professionals to ensure patient-centered care.
• Assisted patients in understanding treatment options and financial responsibilities, enhancing overall patient satisfaction.
• Managed on-site and off-site dental implant seminars
• Utilized MacPractice billing software
• Posted payments into the system ledger and performed clinical note documentation
• Established trust through building long-term relationships/rapport with patients
• Applied Payments and adjustments processing
• Processed in office documents and forms
• Managed scheduling of consultations and follow-up appointments to optimize clinic workflow.
• Maintained accurate patient records within electronic health systems, ensuring compliance with regulations and standards.
• Scheduled appointments and followed up with missed and no-show appointments

• Managed and Coordinated Treatment Plans for a Team of Oral Surgeons
• Handled accounts receivable consisting of aged receivables, credit/negative balance statements and refunds.
• Assisted the Doctor during patient care with vital signs, x-rays, and sterilization of equipment.
• Discussed treatment plan billing by offering CareCredit with patients during their consult visit.
• Contacted insurance carriers for verification of insurance, pre-certification, pre-determination, claims and appeals.
• Implemented workflow strategies and created work tools such as charts, patient account numbers, and memos.
• Conducted monthly meetings with support staff to maintain a cooperative working relationship with doctors, co-workers, patients, and referrals.
• Answered all after-hours patient emergency calls and instructed the patient on how to care for their post-op surgery and properly informed the Doctor.
• Translated for Spanish-speaking patients.
• Oversaw all front desk responsibilities, which included:

-hiring process -patient registration/check out -scheduling of hospital surgeries-maintaining patient data -patient post op instructions -phoning in prescriptions-office supply inventory -scheduling of anesthesia -enforcing company policy

-financing of balances -payment resolutions -time sheets

• Supervised office personnel, interviewing applicants and training new staff
• Maintained the Surgeon’s schedule while keeping them informed on a day to day basis with daily meetings.
• Handled accounts receivable consisting of aged receivables, credit/negative balance statements and refunds.
• Assisted the Doctor during patient care with vital signs, x-rays and sterilization of
  equipment.
• Discussed treatment plan billing with patients during their consult visit.
• Counseled patients that have open treatment plans by offering payment plans through care credit and capital
  one.
• Contacted insurance carriers for verification of insurance, pre-certification, pre-determination, claims and
  appeals.
• Implemented work flow strategies and create work tools such as charts, patient account numbers and memos.
• Conducted monthly meetings with staff to maintain cooperative working relationship with doctors, co-
  workers, patients, and referrals.
• Answered all after hour patient emergency calls and instruct the patient on how to care for their post-op surgery
  and properly inform the Doctor.
• Translated for Spanish speaking patients.
• Oversaw all front desk responsibilities which include: hiring process, patient registration, collecting payment form patients, Input Insurance payments/write off for in network patients -scheduling of hospital surgeries -maintaining patient data -patient post op instructions -phoning in prescriptions -take inventory of the front office for supplies -scheduling of hospital anesthesia -enforcing company policy -financing of balances -payment resolutions -time sheets

• Audited of charge slips, coordination of care, eligibility medical records, and provider relation issues
• Accessed various internal systems, databases, and software applications
• Handled diverse tasks of abrupt and high urgency ranks on an ongoing basis
• Prioritized all incoming urgent requests
• Coordinated all inbound correspondence from providers
• Processed all forms of payments, including cash, checks, and credit cards
• Translated for Spanish-speaking patients for professional service doctors and residents
• Called in prescriptions to numerous pharmacies for physician and patient convenience