Belia Garcia
Odessa
Summary
Dynamic and creative professional with a strong background in customer service and food safety, honed at Churches Chicken. Proven ability to enhance product variety and customer satisfaction as a self-employed Baker. Recognized for meticulous attention to detail and effective team training, fostering a culture of excellence and collaboration.
Overview
9
9
years of professional experience
Work History
Baker
Self-employeed
05.2023 - Current
- Managed inventory of ingredients, ensuring freshness and quality in all baking processes.
- Operated baking equipment, maintaining high standards of safety and cleanliness.
- Developed diverse recipes for baked goods, enhancing product variety and customer satisfaction.
- Engaged with customers for feedback, adapting offerings based on preferences and trends.
- Created marketing materials highlighting unique selling points of baked goods to attract new clientele.
- Complied with health and safety codes to protect staff and customers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Parts Inspector
Cardone
12.2018 - 03.2019
- Inspected parts for quality and compliance with industry standards.
- Documented inspection results and maintained accurate records.
- Utilized inspection tools such as calipers and micrometers effectively.
- Identified process improvements to enhance operational efficiency.
- Enhanced quality control by meticulously inspecting and documenting parts for defects.
- Maintained accurate records of inspected parts, providing valuable data for trend analyses and continuous improvement efforts.
- Helped maintain a safe work environment by following safety procedures during inspections and promptly addressing any identified hazards or risks associated with equipment usage or workspace conditions.
Team Trainer
Churches Chicken
12.2016 - 03.2018
- Developed training materials to enhance staff onboarding and improve service quality.
- Facilitated hands-on training sessions to ensure team members mastered operational processes.
- Monitored team performance to identify areas for improvement and provide constructive feedback.
- Implemented best practices for food safety and sanitation compliance among staff members.
- Analyzed training outcomes to refine programs and enhance overall effectiveness of training efforts.
- Mentored new employees, fostering a culture of continuous learning and professional growth within the team.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
Education
High School Diploma - Criminal Justice
Gladys Porter High School
Brownsville, TX06.2013
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Adaptive and creative
- Visual merchandising
- Portion control
- Multitasking and organization
Timeline
Baker
Self-employeed
05.2023 - Current
Parts Inspector
Cardone
12.2018 - 03.2019
Team Trainer
Churches Chicken
12.2016 - 03.2018
High School Diploma - Criminal Justice
Gladys Porter High School