Belia Rodriguez
San Marcos
Summary
Accomplished Sales Professional with a proven track record at Seguin Chevrolet, adept in bilingual communication and sales pipeline management. Excelled in building customer relationships and leveraging sales expertise to exceed targets. Demonstrated ability to lead teams and drive revenue growth through strategic planning and performance tracking.
Overview
9
9
years of professional experience
Work History
Sales Professional
Seguin Chevrolet
03.2021 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Business Development Specialist
San Marcos Toyota
09.2020 - 03.2021
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used E-Leads to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Converted qualified leads into dealership appointments with Sales Representatives
- Asked qualifying questions to identify genuine leads with potential to convert to a sale.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to achieve desired results.
Lead Sales Associate
Johnston & Murphy
11.2017 - 09.2020
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
Reservations Agent
Schlitterbahn Waterpark New Braunfels
03.2016 - 10.2019
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
Key Holder Supervisor
The Fragrance Outlet
11.2016 - 11.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Processed cash, credit, debit, and check payments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
San Marcos High School
San Marcos, TX06-2015
Psychology
Austin Community College
Austin, TXSkills
- Bilingual (Fluent in Spanish)
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Lead generation
- Sales pipeline management
- Performance tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Professional
Seguin Chevrolet
03.2021 - Current
Business Development Specialist
San Marcos Toyota
09.2020 - 03.2021
Lead Sales Associate
Johnston & Murphy
11.2017 - 09.2020
Key Holder Supervisor
The Fragrance Outlet
11.2016 - 11.2017
Reservations Agent
Schlitterbahn Waterpark New Braunfels
03.2016 - 10.2019
High School Diploma -
San Marcos High School
Psychology
Austin Community College
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