BELIA ROSALES
STATE_US
Summary
Experienced banking professional with a background in branch operations, customer account servicing, debit card servicing, AML/KYC reviews, Enhanced Due Diligence, and quality assurance remediation. Strong knowledge of banking procedures, account maintenance, and operational controls. Detail-oriented and dependable with experience supporting both banking operations and compliance functions.
Overview
21
21
years of professional experience
Work History
KYC/EDD Analyst (Contract
PricewaterhouseCoopers (PwC) |
Remote
01.2025 - 09.2025
- Conducted Enhance Due Diligence (EDD) reviews for high-risk business and consumer accounts in accordance with AML/KYC regulatory requirements and client policies.
- Reviewed multilayered business entities, trusts, and beneficial ownership structures and source of wealth/source of funds documentation to support risk-based customer assessments and remediation efforts.
- Performed adverse media, sanctions, and PEP screening using internal systems and external research sources to identify potential compliance concerns.
- Participated in AML quality review and QA remediation projects by validating analyst work for accuracy, completeness, and adherence to client procedures.
- Utilized customer records, external research, and publicly available information to resolve documentation discrepancies and maintain compliant customer profiles.
KYC Operations Analyst
Citibank N.A.
Culver City, CA
01.2018 - 11.2024
- Conducted KYC remediation and periodic reviews for legacy business customer accounts requiring regulatory updates and documentation validation.
- Reviewed CIP/CDD records, beneficial ownership information, and customer documentation to ensure compliance with internal policies and regulatory requirements.
- Utilized LexisNexis and approved research sources to verify customer information and support due diligence reviews.
- Performed enhanced due diligence (EDD) reviews and negative news screening for higher-risk business accounts.
Delivery Driver
UBER "UBER EATS"
01.2023 - 12.2023
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
Head Teller
Citibank N.A.
06.2010 - 01.2018
- Supported daily branch operations and ensured compliance with operational controls and procedures.
- Supervised and trained teller staff while providing guidance on policies, procedures, and customer service.
- Managed vault operations, cash shipments, ATM balancing, and Teller Assist Unit (TAU) activities.
- Assisted customers with debit card servicing, including card issuance, replacements, PIN-related requests, and account maintenance.
- Maintained debit card inventory and related records in accordance with bank procedures.
- Resolved complex customer service issues and assisted with branch audits and operational reviews.
Universal Banker
Bank of America
Los Angeles, CA
06.2004 - 06.2010
- Opened and serviced consumer deposit accounts while ensuring compliance with bank policies and procedures.
- Assisted customers with debit card servicing, including card orders, replacements, PIN resets, and account maintenance.
- Identified customer financial needs and recommended appropriate banking products and services.
- Processed teller transactions and maintained accuracy in cash handling activities.
- Resolved customer inquiries and provided quality service in a fast-paced banking environment.
- Supported branch sales, operational, and customer service goals.
Education
High School Diploma - C.A.
Belmont Senior High School
Skills
- Card Services Operations
- Debit Card Issuance & Inventory Management
- Account Maintenance & Servicing
- Banking Operations
- Operational Controls & Compliance
- ATM & Cash Management
- Reconciliation & Recordkeeping
- Audit Support
- Customer Account Support
- Microsoft Office (Word, Excel, Outlook)
- Data Entry & Documentation Review
- Process Improvement
- Problem Solving
- Attention to Detail
- Training & Team Support
Languages
Spanish
Native or Bilingual
Timeline
KYC/EDD Analyst (Contract
PricewaterhouseCoopers (PwC) |
01.2025 - 09.2025
Delivery Driver
UBER "UBER EATS"
01.2023 - 12.2023
KYC Operations Analyst
Citibank N.A.
01.2018 - 11.2024
Head Teller
Citibank N.A.
06.2010 - 01.2018
Universal Banker
Bank of America
06.2004 - 06.2010
High School Diploma - C.A.
Belmont Senior High School