Belicia Bostic
Riverview,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spectrum
01.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
Customer Service Cashier
Target
11.2022 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Associates - Nursing
Hillsborough Community College
Tampa, FL05-2027
High School Diploma -
Blake High School
Tampa, FL05-2022
Skills
- Active listening
- Critical thinking
- Data entry
- Positive attitude
- Verbal communication
- Time management
- Dedicated team player
- Incoming call management
- Empathy and patience
Timeline
Customer Service Representative
Spectrum
01.2024 - Current
Customer Service Cashier
Target
11.2022 - 01.2024
Associates - Nursing
Hillsborough Community College
High School Diploma -
Blake High School
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