Believe Prince
Liverpool
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Skilled Hospital Service Technician with comprehensive background in hospital operations and patient care. Proficient in maintaining medical equipment, adhering to health and safety regulations, and providing exceptional support to healthcare professionals. Strengths include strong communication skills, ability to work under pressure, and commitment to delivering high-quality patient service. Previous roles have resulted in improved efficiency of hospital services through keen attention to detail and proactive approach.
Overview
6
6
years of professional experience
Work History
Hospital Service Technician
Agiliti Healthcare
Syracuse
01.2022 - 05.2024
- Inspected electrical wiring for compatibility with current regulations and standards.
- Helped and resolved technical issues that nurses or doctors would have.
- Maintained a great relationship with new and older patients.
- Maintained records of repairs and services performed on medical devices.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Shift Leader, Cashier, Cook
Cinnabon
Syracuse
01.2019 - 11.2021
- Managed communications among internal staff members regarding upcoming activities.
- Assigned tasks to team members in accordance with their skillsets and availability.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Monitored inventory levels and placed orders for supplies as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Balanced daily transactions on a computerized point-of-sale system.
Sales Associate, Store Clerk, Customer Service Rep
Thrift Shopper
Syracuse
04.2018 - 10.2018
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06-2019
Health Sciences
Onondaga Community College
Syracuse, NYSkills
- Equipment maintenance
- Technical troubleshooting
- Regulatory compliance
- Inventory management
- Medical device servicing
- Effective patient communication
- Time management
- Problem solving
- Record keeping
- Customer service
- Payment processing
- Customer retention
- Persuasion skills
- Inventory reporting
- Shelving of products
Accomplishments
- Onondaga Community College Fall 2024 President's List
- Shift leader
Timeline
Hospital Service Technician
Agiliti Healthcare
01.2022 - 05.2024
Shift Leader, Cashier, Cook
Cinnabon
01.2019 - 11.2021
Sales Associate, Store Clerk, Customer Service Rep
Thrift Shopper
04.2018 - 10.2018
High School Diploma -
Cicero-North Syracuse High School
Health Sciences
Onondaga Community College
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