Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Belinda Alik

Cleburne,TX

Summary

Accomplished Lead Concierge at Methodist Retirement Communities, recognized for exceptional multitasking and effective communication. Demonstrated strong leadership by enhancing visitor experiences and streamlining administrative processes. Proficient in managing high-volume calls and maintaining confidentiality, contributing to a 20% increase in customer satisfaction. Skilled in active listening and detail-oriented tasks, ensuring seamless front desk operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Concierge

Methodist Retirement Communities
09.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Front Desk Receptionist

The Vantage At Cityview
10.2020 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive resident information with confidentiality, adhering to company privacy guidelines.

Receptionist

Advent HealthCare
09.2020 - 07.2021
  • Welcomed guests with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled cash transactions and maintained sales and payments records accurately
  • Cash box and bank deposits

Elementary Front Office Receptionist

Keene ISD
08.2015 - 06.2020
  • Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean front office area to promote positive, professional environment for guests.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized incoming mail distribution system that streamlined delivery of important documents among employees.

Education

High School Diploma -

Keene High School
Keene High School

Skills

  • Strong leadership
  • Active listening
  • Effective communication
  • Detail-oriented
  • Multitasking and organization
  • Administrative support
  • Front desk support
  • Strong work ethic

Certification

  • Certified Dementia Practitioners, Methodist Retirement Communities - July 2024
  • Certificate in Gerontology - University of Texas at Arlington - April 2023
  • CPR - September 2024

Timeline

Lead Concierge

Methodist Retirement Communities
09.2022 - Current

Front Desk Receptionist

The Vantage At Cityview
10.2020 - 07.2021

Receptionist

Advent HealthCare
09.2020 - 07.2021

Elementary Front Office Receptionist

Keene ISD
08.2015 - 06.2020

High School Diploma -

Keene High School

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