Belinda Arreola
Manteca,CA
Summary
Enthusiastic about helping providers get necessary medical support by helping with the completion of patient disability paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized Patient Service Representative with 17 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Updating Standard of work for checking in patients, collaborating with fellow co-workers in the EZ-Arrival process.
Overview
18
18
years of professional experience
Work History
Patient Services Representative II
Sutter Gould Medical Foundation
03.2005 - Current
- Able to check-in 40-70 patients daily.
- Multi task-complete disability forms while checking in patients and answering calls.
- Assist with referral "care action needed" items.
- Reconcile daily office staff batches.
- Apply administrative knowledge and courtesy to explain to patients, advantages of my health on line check in process and video appointments.
- Enter patient demographic and insurance data into electronic medical record system.
- Manage patient registration process, confirming data accuracy and completeness.
- File and maintain patient records in accordance with HIPAA regulations.
- Handle patient inquiries in person, via telephone and through email.
- Verify insurance eligibility and coverage for patients. Scrub provider schedules.
- Build and maintain positive working relationships with patients and staff.
- Assist dept. supervisor, when needed.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitate communication between patients and various departments and staff.
- Follow document protocols to safeguard confidentiality of patient records.
- Verify patients in network or out of network insurance eligibility and enter patient information into system.
- Respond to inquiries by directing calls to appropriate personnel.
- Answer incoming calls, and Hotline calls.
- Provide excellent customer service to patients and medical staff.
- Greet and assist patients with check-in procedures.
- Compile and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions.
- Committed to time to organization and time management.
- Manage patient registration process, confirming data accuracy and completeness
- Investigate insurance claims denials
- Trained new staff on filing, phone etiquette and other office duties
- Aided in developing and implementing Ez-Arrival/Hello Patient. 5 minute S3. Standardization of family medicine dept. and standard of work.
Education
Certificate of Completion, Medical Terminology -
Boston Reed
Stockton, CA07.2003
GED -
Sequoia Adult School
Menlo Park, CA06.1996
Skills
- Creating PDSAs/Creation of Standard of work and or updating where needed
- Patient services
- Patient care services coordination
- Offsite charges
- Daily staff reconciliation
- Disability forms 2-4 daily
- Schedule staff where needed
- Scrub provider schedules/adjust schedules if needed
Timeline
Patient Services Representative II
Sutter Gould Medical Foundation
03.2005 - Current
Certificate of Completion, Medical Terminology -
Boston Reed
GED -
Sequoia Adult School
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