Belinda Baird
McKinney,Texas
Summary
Licensed Laser Technician certified in cosmetic procedures. Experience includes Hydrafacials, InMode-Morpheus 8, Define and Forma, Lutronic Ultra and Clarity. Passionate patient coordinator with 8+ years of experience in fast-paced medical environment. Quick learner as it pertains to policies, procedures and technical operating systems. Great communication skills both oral and written. Highly organized and detail oriented with ability to multitask and prioritize. Excellent customer service skills and ability to work well with others. Experienced in many social media platforms increasing sales.
Overview
6
6
years of professional experience
Work History
Medical Aesthetician/Licensed Laser Technician/Front Desk
Rana Facial Plastic Surgery
07.2023 - 04.2024
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Performed Morpheus, Ultra, Hydrafacials and Laser Hair Removal treatments.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Built strong relationships with customers to drive repeat business.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Educated guests on current promotions, events and services within store or salon.
- Social Media Marketing.
Front Office Administrator/Back Office Assistant
American Institute for Plastic Surgery
12.2020 - 07.2023
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assisted Surgeons with follow up appointments and Assisted Nurse injectors.
- Processed Doctor dictations.
- Social Media Marketing.
Front Office Administrator/Back Office Assistant
Renaissance Plastic Surgery
08.2019 - 10.2020
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Responded to inquiries from callers seeking information.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Assisted Surgeon and PA with injections
- Increased Med Spa sales, including services, products and memberships by 80% in person and through social media.
Patient Care Coordinator/Receptionist
TruDerm
09.2018 - 09.2019
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Entered and verified Insurance
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Increased patient retention with membership sales.
Education
Skinology Wellness and Laser Institute
McKinney, TXKillgore College
Kilgore, TXBible Christian High School
Tatum, TXSkills
- Proven Leadership Skills
- Strong Communication Skills
- Continuous Improvement Mindset
- Team Collaboration
- Engaging Customer Service Rep
- Self-Motivated
- Skincare Product Sales
- Hair Removal
- HydraFacials
- Morpheus 8
- RF Define and Forma
- Lutronic Ultra
- Chemical facial peels
Technical
- Patient Now
- EMA
- Podium
- Epic
- Centricity
- InMode Morpheus/Define/Forma
- Hydrafacial
- Lutronic Ultra/Clarity
Timeline
Medical Aesthetician/Licensed Laser Technician/Front Desk
Rana Facial Plastic Surgery
07.2023 - 04.2024
Front Office Administrator/Back Office Assistant
American Institute for Plastic Surgery
12.2020 - 07.2023
Front Office Administrator/Back Office Assistant
Renaissance Plastic Surgery
08.2019 - 10.2020
Patient Care Coordinator/Receptionist
TruDerm
09.2018 - 09.2019
Skinology Wellness and Laser Institute
Killgore College
Bible Christian High School
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