Belinda Baker

Managed a large private SFH 4 bed/4 bath home and rented 3 rooms separately, also rented attached kitchenette..

Adjusted rental rates for maximum ROI.

Management of short term and long term leases.

Communications and recommendations to owner to make maximum ROI.

Handled complaints from tenants. Handled complaints and arranged repairs ASAP.

Maintained 5 star superhost status on feedback from guest reviews on short term rental site.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Communicated effectively with owners, residents, and on-site associates.
• Maintained mostly 5 star reviews and kept superhost status on Airbnb, VRBO and Booking.com
• Conducted regular inspections of both interior and exterior of properties for damage.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Kept properties in compliance with local, state, and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.